Looking For Shift Lead

Looking for Shift Lead

Role : Shift Lead

Location: Hyderabad

Notice: Looking for Immediate to 15 Days

The Shift Lead manages real-time operations during assigned shifts, ensuring SLA adherence, queue stability, and effective escalation handling.

Key Responsibilities

• Monitor real-time queues and workloads

• Ensure SLA adherence during shift hours

• Handle tool and process escalations

• Coordinate workload distribution

• Manage shift reporting and incident handling

• Support ticket management workflows

Required Skills

• Expertise in real-time operations / queue management

• Strong multitasking and coordination skills

• Knowledge of ticketing and monitoring tools

• Ability to handle operational pressure situations

Preferred Skills

• Experience in RTA or workforce management roles

• Exposure to 24x7 support environments

Experience Required

• 3 to 5 years in support operations

Educational Qualifications

• Bachelors degree or equivalent

Key KPIs

• SLA adherence during shifts

• Queue efficiency

Team Interaction

• Advocates, Team Leads

Domain Requirements

• Experience in real-time operational control environments

• Experience in high-volume, fast-paced support environments

• Experience or strong interest in search advertising / PPC support/Microsoft Advertising (Bing Ads), Google Ads

• Experience in a Azure, digital advertising, SaaS, or platform support environment is preferred

Interested Candidates share resume - [email protected]