Loss Mitigation Supervisor

Collections/Loss Mitigation Supervisor Job Description

Job Title: Collections/Loss Mitigation Supervisor

Location: Addison

Hours: 8:00 am – 5:00 pm M-F; 8:00 am – 12:00 pm Sat. (Occasional/As Needed)

• Lead departmental staff. Provide guidance and effective training and cross-training to enhance efficiency and productivity of collections workflow and ensure that departmental objectives are met.
• Coach and counsel 10-12 team members to achieve desired performance results.
• Ensure team goals are attained. Devise and maintain effective reporting/monitoring mechanisms to ensure high productivity.
• Ensure default and investor reporting is reported accurately on a monthly basis
• Create, grade and maintain QC processes for internal processes
• Planning, scheduling, leading, and evaluating effective staff meetings in support of strong communication and department effectiveness. Hold regular 1:1 meeting with employees to ensure personal and professional development.
• Assist team members with escalated calls and daily assigned task or strategies.
• Handle complex collection or loss mitigation inquiries/calculations
• Respond to and investigate internal/external audit findings
• Perform additional duties as assigned by management.

Job competencies:

• Minimum 2 years' experience in mortgage collections/servicing.
• Minimum 1 year experience in a management /supervisory position desired. Preferably in a call center environment.
• Advanced Microsoft Excel experience recommended and preferred for report summaries or ad-hoc requests
• Ability to coordinate a variety of assignments simultaneously and prioritize work assignments for self and staff.
• Ability to exercise judgment, initiative, and tact in dealing with members, staff, co-workers, management, and outside agencies.
• Demonstrated ability to identify, analyze, and solve problems.
• Collection system experience with building/maintaining queues, workflows, and tasks.
• Proven effective written and verbal communication skills.
• High School Diploma or GED preferred.
• LoanServ and Tempo experience a plus
• Modification product knowledge a plus
• FHA, VA, USDA, FNMA, FHLMC default servicing experience preferred including but not limited to insurer specific loss mitigation options, default reporting, claims, incentives, etc.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Click n’ Close, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person