Loss Prevention Agent

Job Title: Loss Prevention Agent

Department: Security

Reports to: Loss Prevention Supervisor

POSITION SUMMARY: Loss Prevention Agents maintains a presence in the public retail space undercover in an assigned store to monitor customers and associates for unusual behavior to prevent potential theft, vandalism and loss of Company property while maintaining a safe business environment.

ESSENTIAL FUNCTIONS (responsibilities include, but are not limited to):

• Must maintain good judgment while surveilling potential shoplifters to avoid liability due to false arrest.

• Remain alert and monitor public areas for suspicious activity (shoplifters, robberies and other security problems) and safety issues on Company property

• Monitors all back warehouse areas, walk-in chills/freezers which can provide additional opportunities of pilferage by associates

• Following and confronting suspected shoplifters

• Will maintain a log of incidents that occurred during your shift

• Fills out an incident report on suspicious activities or security issues that will be forwarded to the Loss Prevention Supervisor

• Working with law enforcement to arrest and prosecute suspected shoplifters and dishonest associates

• Must be willing to go to court to prosecute

• Must be willing to travel from store to store in own vehicle

• Understand and abide by all company policies and procedures

• Any tasks as deemed necessary by management in time of need or emergency

OTHER DUTIES / RESPONSIBILITIES:

• Use proper safety procedures

• Able to multitask, listen to directions and follow through independently

• Able to remain calm in stressful and difficult situations.

• Able to work with a team and independently when needed

EXPERIENCE / EDUCATION:

• High school / Secondary school diploma or GED

• State of Hawaii Guard Card

• Must be 18 years old or older

• Must have driver’s license and have your own vehicle.

SKILLS AND ABILITIES:

• Previous experience working in security or loss prevention in retain operations preferred

• Good communication and observation skills.

• Proficient in reading and writing in English

WORK ENVIRONMENT:

• Air condition while in store, subject to outside conditions of heat, rain, and wind

• Very fast paced

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Lift/Carry:

Stand

C (Constantly)

10 lbs. or less

C (Constantly)

Walk

C (Constantly)

11-20 lbs.

C (Constantly)

Sit

O (Occasionally)

21-50 lbs.

F (Frequently)

Handling/Fingering

C (Constantly)

51-100 lbs.

O (Occasionally) w/assist

Reaching Outward

C (Constantly)

Over 100 lbs.

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push/Pull:

Climb

O (Occasionally)

12 lbs. or less

F (Frequently)

Crawl

O (Occasionally)

13 – 25 lbs.

F (Frequently)

Squat or Kneel

O (Occasionally)

26 -40 lbs.

F (Frequently)

Bend

O (Occasionally)

41-100 lbs.

O (Occasionally) w/assist

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs./day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs./day).

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

OTHER PHYSICAL REQUIRMENTS:

• Vision (Near, Distance, Color, Peripheral, Depth Perception)

• Sense of Sound (Hear oral communication and buzzers/alarms)

PPRM (Hawaii) reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled.

R. 112320

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.