Lounge Manager

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The Lounge Manager will serve as the Person in Charge (PIC) for the Azul VIP Lounge operation at Viracopos International Airport, holding full responsibility for operational performance, service excellence, financial results, stakeholder management, and customer experience. This position will lead all lounge operations and act as the local business leader, ensuring alignment with corporate standards, operational excellence, and strategic objectives.

What you’ll be doing:

Operational Leadership

• Lead the day-to-day operation of the lounge.
• Directly manage Front of House, Food & Beverage, Housekeeping and operational teams.
• Ensure compliance with service quality, hygiene, food safety, and facility presentation standards.
• Monitor KPIs, service levels, productivity and quality.
• Act as operational representative during audits and inspections.

People Leadership

• Lead, coach and develop teams.
• Partner with Human Resources on recruitment and workforce planning.
• Manage staffing schedules.
• Drive employee engagement and training initiatives.

Financial & Administrative Management

• Manage operational costs and financial targets.
• Monitor budgets and expenditures.
• Oversee purchasing requests and supplier coordination.
• Prepare management reports and presentations.

Stakeholder Management

• Serve as main local contact for Azul Airlines, airport authorities and vendors.
• Coordinate with Corporate HR, Finance, Procurement, Maintenance and Compliance.
• Ensure facility maintenance and operational readiness.

Customer Experience Excellence

• Deliver a world-class premium guest experience.
• Monitor customer feedback and improvement opportunities.
• Resolve escalated customer complaints.

Safety & Compliance

• Ensure compliance with health, safety, security and operational standards.
• Promote a safe working environment.
• Maintain compliance with corporate policies and airport regulations.

About you:

• Bachelor's Degree in Hospitality Management, Business Administration, Tourism, or related field.
• MBA or postgraduate qualification preferred.
• Previous leadership experience in hospitality, airport operations, premium services, lounges or hotels.
• Proven track record managing large operational teams.
• Strong experience in financial management.
• Airport or premium customer service experience desirable.
• Fluent English required.
• Spanish is a plus.