Lounge Manager

Role: Lounge Manager
Location: ISBT Delhi

Key Responsibilities

• Manage day-to-day lounge operations and ensure smooth functioning during operating hours
• Ensure cleanliness, hygiene, seating availability, and overall upkeep of the lounge
• Supervise lounge executives and ground staff, including shift planning and attendance
• Handle customer complaints and on-ground escalations professionally
• Ensure lounge rules, policies, and service standards are followed
• Prevent unauthorized access and ensure orderly customer entry
• Coordinate with operations, security, housekeeping, and vendors
• Monitor basic lounge supplies and control day-to-day expenses
• Maintain daily operational records and share updates with the central team
• Support smooth customer handling during peak hours and bus delays

What We're Looking For

• 2-4 years of experience in hospitality, lounge, hotel, airport ground staff, or customer operations

• Strong communication and people management skills (Mandate)

• Ability to handle pressure during high footfall situations