Lounge Server

Overview

We are seeking a friendly and professional Lounge Server to join our team. The ideal candidate will provide exceptional guest services in a relaxed lounge environment, ensuring guests have an enjoyable experience. This role involves taking orders, serving food and beverages, and maintaining a clean and welcoming atmosphere. Previous experience in food service or hospitality is preferred, along with strong communication and time management skills. The Lounge Server will play a key role in creating a positive environment for our guests, promoting upselling opportunities, and ensuring food safety and sanitation standards are upheld.

Responsibilities

• Greet guests warmly and provide attentive service throughout their visit
• Take food and beverage orders accurately using POS systems such as Micros POS
• Serve food and drinks promptly while maintaining presentation standards
• Handle cash transactions accurately, including cashiering and cash handling duties
• Upsell menu items to enhance guest experience and increase sales opportunities
• Ensure all food handling and sanitation procedures comply with health regulations
• Maintain cleanliness of the lounge area, including tables, counters, and service stations
• Manage time effectively to serve multiple tables efficiently during busy periods
• Assist with basic food preparation or setup as needed for the lounge environment
• Provide excellent guest services by addressing questions, concerns, or special requests promptly

Experience

• Previous food service or restaurant experience is highly desirable
• Familiarity with POS systems such as Micros POS or similar platforms
• Strong customer service skills with the ability to engage guests professionally
• Knowledge of food safety standards and sanitation practices in the food industry
• Experience in serving, cashiering, or hospitality roles is preferred
• Basic math skills for handling transactions accurately and managing tabs
• Ability to multitask effectively while maintaining a friendly demeanor in a fast-paced environment
• Experience with upselling techniques to enhance guest satisfaction and revenue generation

This position offers an engaging work environment where your hospitality skills can shine. We value team players who are dedicated to delivering memorable guest experiences while adhering to all safety and sanitation standards.

Pay: $17.60-$28.99 per hour

Ability to commute/relocate:

• Ottawa, ON K1N 5W8: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person