LOUNGE SERVER

Position Summary

Provides an excellent guest lounge experience by serving quality food and creating hand-crafted alcoholic and non-alcoholic drinks with a focus on superior customer service.

Our staff prides itself on providing outstanding hospitality to our guests, and our Food and Beverage team is a significant part of this.

Essential Duties and Responsibilities

The following essential duties may be carried out with or without reasonable accommodation:

• Verifies age requirements before serving alcoholic beverages and follows other applicable serving laws.

• Takes food and beverage orders from customers and serves food and drinks as requested, paying extreme attention to detail.

• Maximizes the revenue by discussing amenities and upselling all facets of the property.

• Follows all cleaning, safety, and food service standards of the hotel and of federal, state, and local laws.

• Mixes beverages using an extensive range of ingredients including liquor, bitters, soda, water sugar, and fruits.

• Converses with patrons and satisfies requests in a timely manner.

• Accurately records orders and collects payment; processes related closing paperwork.

• Maintains a clean and sanitary space.

• Maintains a high level of professional appearance and demeanor.

• Follows all policies and procedures.

Property-Specific Essential Duties

• May serve food and beverages to groups during special events.

Other Duties and Responsibilities Performed Occasionally

• Monitors inventory of supplies and prepares orders for approval, checks all deliveries for accuracy, when needed.
• Unloads boxes of products and stores in designated liquor room in a neat and organized manner.
• Other duties as assigned by manager.

Knowledge, Skills, and Abilities

• Knowledge of common alcohol pairings and taste.
• Knowledge of, or ability to learn, applicable state and local liquor laws.
• Knowledge of, or ability to learn, applicable food safety standards and regulations.
• Demonstratable conversational and customer service skills.
• Knowledge of legal consumption, overconsumption, and tactful resolution of inebriated guest situations.
• Able to perform a wide variety of tasks and remain calm during busy/stressful times.
• Must be self-motivated.
• Must be able to work a flexible schedule that includes weekends, evenings, and holidays.
• Must be age 21 or over.
• General knowledge of chemical safety, bloodborne pathogen safety.
• Ability to extending arms over head, bending and stooping to perform tasks.
• Ability to crouch, kneel, and reach to perform tasks.
• Ability to push and/or pull tables or other furniture weighing up to 100 lbs.
• Ability to lift 50 lbs. with or without assistance.

Education and Experience

• High school diploma or equivalent preferred.
• Prior food and beverage or catering experience preferred.

License or Certification Required

• Obtain and maintain TIPS training through the designated provider within 90 days of hire.
• Obtain and maintain applicable food and beverage licenses and certifications.