Lounge Supervisor

About the Company

Plaza Premium Group proudly operate the world’s largest network of international airport lounges and award-winning airport hospitality & passenger experiences.  Our passion is "Making Travel Better".

Our environment is fast paced and we are looking for the industry’s most ambitious Airport Lounge Supervisor to join our team and deliver the best-in-class experience for both our valued guests and exceptional team.

Our promise to you:

1. We will respect and value your background and perspectives
2. We will work together with integrity
3. We will share our incredible pride for job, company and industry

What are looking for a passionate professional that has:

1. Attention to detail with the ability to work to high quality, measured standards
2. A focus and ability to consistently deliver a great customer experience
3. Someone looking to grow and progress your career within a reputable company

Key Responsibilities Include but not limited to:

• Lead by example, demonstrating and promoting our company Values and Purpose
• Show efficiency in constantly striving to provide an exceptional customer experience for our Plaza Premium Guests
• Provide leadership and guidance to employees while on shift
• Provide support to the Lounge Manager and assist in overall operations
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
• Conduct daily briefing and staff duty delegation
• Coordinate the administration of procedures relating to menu changes, rosters, stock take and daily management reporting
• Ensure Lounge opening and closing procedures are consistent and managed accordingly
• Monitor and ensure quality of food, hygiene, cleanliness and tidiness of the Lounge including maintenance of plant and equipment
• Handle any escalated guest complaints in a professional and discreet manner
• Review work procedures and operational standards in order to determine ways to improve the services, performance and safety
• Assist in recruitment and induction of new team members
• Maintain confidentiality of proprietary information and protect company assets

Key Selection Criteria:

• Responsible Service of Alcohol (RSA) certification (mandatory).
• Experience leading or supervising a team within a busy environment
• Flexible to work variable shifts including early starts, weekends and public holidays
• Ability to coach and train staff effectively on Standard Operating Procedures
• Able to work under pressure
• Knowledge in health and safety regulations
• Well organized with good time management skills
• Passionate about delivering exceptional guest service
• Experience in working in airport would be advantage
• Full flexibility