Low-Code Platform Administrator

Role: Low-Code Platform Administrator

📍 Location: Brussels, Belgium

🏢 Company: Tata Consultancy Services (TCS) Belgium

📅 Employment Type: Full-time

About the Role

We are seeking a motivated Low-Code Platform Administrator to support the administration, governance, and optimization of enterprise low-code platforms such as ServiceNow , Microsoft Power Platform , or similar technologies. You will be responsible for ensuring platform reliability, security, compliance, and continuous improvement while supporting business process automation and digital transformation initiatives.

Key Responsibilities

• Configure, administer, and maintain low-code platforms, including ServiceNow and Microsoft Power Platform.
• Manage user access, roles, permissions, and security configurations.
• Implement and support ServiceNow ITSM modules such as Incident, Problem, and Change Management.
• Configure and manage Power Platform governance and Data Loss Prevention (DLP) policies using tools such as Microsoft Purview.
• Monitor platform performance, system health, license consumption, and capacity utilization.
• Optimize license allocation and usage to ensure cost efficiency and compliance with vendor agreements.
• Perform platform upgrades, patches, and maintenance activities with minimal business disruption.
• Troubleshoot and resolve technical issues, incidents, and platform-related challenges.
• Design, configure, and maintain workflows, automation, and business process solutions.
• Develop and distribute reports, dashboards, and operational insights for stakeholders.
• Ensure data integrity, security compliance, and adherence to organizational policies.
• Collaborate with business and technical stakeholders to gather requirements and improve processes.
• Manage Application Lifecycle Management (ALM), including version control, testing, deployment, and release management.
• Manage data imports, exports, integrations, transform maps, and external system connections.
• Maintain integration hubs and APIs for seamless data exchange.

ServiceNow Specific Responsibilities

• Administer and maintain the Configuration Management Database (CMDB), ensuring accurate asset relationships and data quality.
• Configure and manage Service Catalog items and request workflows to automate service delivery.

Power Platform Specific Responsibilities

• Manage and govern Power Platform environments, DLP policies, and compliance controls.
• Support integrations with Microsoft Entra ID, Microsoft Purview, GitHub, and Azure DevOps.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience administering a low-code platform such as ServiceNow, Microsoft Power Platform, or similar solutions.
• Knowledge of platform configuration, upgrades, troubleshooting, and performance optimization.
• Experience identifying system bottlenecks and implementing optimization measures.
• Knowledge of JavaScript for scripting and automation.
• Understanding of workflow engines and business process automation.
• Experience creating reports, dashboards, and data visualizations.
• Familiarity with user access management, role administration, and security controls.
• Basic knowledge of HTML and CSS for UI customization.
• Understanding of REST and SOAP APIs and system integrations.
• Experience managing data imports, exports, and integrations.

Technical Skills

• ServiceNow Administration (ITSM, CMDB, ITAM, HRSD, Service Catalog)
• Microsoft Power Platform Administration
• Microsoft Purview Governance & DLP
• Microsoft Entra ID
• JavaScript
• REST & SOAP APIs
• HTML & CSS
• GitHub / Azure DevOps
• Application Lifecycle Management (ALM)
• Reporting & Dashboard Development
• Workflow Automation

Desirable Knowledge

• ITIL v4 practices and processes.
• Platform upgrade and patch management.
• Experience with governance, compliance, and enterprise service management processes.

Certifications (Mandatory)

For ServiceNow Candidates

• ServiceNow Certified System Administrator (CSA), or
• ServiceNow Certified Implementation Specialist (CIS), or equivalent certification.

For Power Platform Candidates

• Microsoft Power Platform Developer Associate, or
• Microsoft Power Platform Solution Architect Expert, or
• Microsoft Azure Administrator Associate, or equivalent certification.

For Other Low-Code Platforms

• Administrator-level certification for the relevant platform.

Soft Skills

• Strong analytical and problem-solving abilities.
• Attention to detail and commitment to quality.
• Customer-focused mindset with excellent stakeholder management skills.
• Ability to adapt to changing business priorities and technology updates.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within international teams.
• Results-oriented approach with a focus on delivering value.
• Language: Fluent in English & one of French or Dutch.
• Comfortable participating in multilingual environments.