Loyal Customer Advisor (Luxury Retail)

Business Type: Luxury Retail - Brand of Italy
Work location: Silom, Bangkok
Department: VIP Customer Advisor

Company Overview:
Our client is a premium leather goods brand founded in Milan in 2013, specializing in smartphone cases, wallets, and handbags made from high quality European leather. Known for its timeless, minimalist design, the brand combines elegance and functionality to enhance everyday life.

Job Description:

• Build and maintain strong relationships with Loyal Customers (LC) and VIP clients through personalized service
• Provide professional product consultation and tailored recommendations based on customer preferences and lifestyle
• Proactively engage with existing and potential VIP customers to drive customer loyalty and repeat business
• Deliver exceptional luxury shopping experiences while maintaining high standards of brand image and service
• Manage customer preferences and purchase history to provide personalized clienteling services
• Support VIP events, exclusive brand activities, and customer engagement initiatives
• Collaborate with boutique and internal teams to achieve sales targets and enhance customer satisfaction

Requirements:

• Bachelor's or Master's degree in Business Administration, Marketing, or a related field
• 3–5 years of experience in luxury retail, premium retail, fashion, jewelry, watches, cosmetics, or high-end lifestyle brands
• Experience in luxury sales, Client Relationship Management, or VIP customer service
• Experience serving HNWI, VIP, or premium customers is highly preferred
• Business-level English communication skills (TOEIC 600 or more is preferred)
• Strong passion for luxury brands, fashion, lifestyle, and premium customer service
• Excellent communication, interpersonal, and relationship-building skills
• Strong understanding of luxury retail standards and customer service etiquette