Loyalty Data Coordinator

Position: Loyalty Data Coordinator

Based: Dallas Texas

Department: Loyalty Marketing

About Warwick Hotels and Resorts

Founded in 1980, Warwick Hotels and Resorts (WHR) is a distinctive private owned collection of upscale hotels known for quality throughout the world with hotels on five continents. Each hotel is unique in the story it tells, a story revealed through its history, architecture and character and our hotels are renowned for their exceptional locations.
Paris, Brussels, Geneva, New York, San Francisco... are among the many fascinating cities where our hotels can be found.

Position Overview

The Loyalty Data Coordinator is responsible for maintaining the data integrity and accuracy of the Warwick Journeys loyalty program. This role supports day-to-day loyalty operations, member recognition, reporting and collaboration with hotel and corporate teams to support a seamless member experience.

Key Responsibilities

• Database & Data Integrity
  • Maintain and monitor member profiles to ensure accuracy, consistency, and completeness across the database.
  • Identify and resolve duplicate profiles and standardize demographic information such as city, state, postal code, and country.
  • Identify gaps in database protocols and recommend improvements to maintain data quality.
• Loyalty Program Operations
  • Support daily operations of the Warwick Journeys loyalty program, ensuring proper recognition of members at participating hotels.
  • Update CRM records, including profile updates, credit allocations, and follow-up actions.
  • Collaborate with hotel teams and corporate departments to improve database quality and member experience.
• Reporting & Analytics
  • Review daily arrivals reports to verify member data accuracy and segmentation alignment.
  • Prepare daily flash reports highlighting key arriving loyalty members for the Loyalty Marketing team.
  • Produce periodic KPI reports to measure database quality, performance trends, and opportunities for improvement.
  • Analyze guest satisfaction survey (GSS) results to identify trends affecting member experience and program effectiveness.
• Team Collaboration & Operational Support
  • Support loyalty initiatives, including data preparation and quality assurance for campaigns or promotions.
  • Assist with operational tasks such as rate structure reviews, rate parity checks, and reservation audits.
  • Respond to customer inquiries via support mailboxes and ensure member data is updated as needed.
  • Maintain documentation of standard operating procedures for database and loyalty operations.
  • As needed contribution to special projects associated with Global Marketing Efforts.
  • Contribute to all aspects of Global Marketing initiatives.

Qualifications

• Bachelor’s degree or equivalent experience.

• Strong analytical, organizational, and communication skills.

• Experience with CRM systems and loyalty program data management preferred.

• Working knowledge of Oracle OPERA PMS.

• Intermediate to advanced proficiency in Microsoft Excel.

• Familiarity with marketing tools, loyalty program systems, and guest data operations.

• French language proficiency is a plus.

• International hospitality experience preferred.

• Team-oriented, detail-focused, flexible, and problem-solving mindset.

Life is a Collection of Memories, let Warwick be part of it.