Loyalty operations Executive

Key Responsibilities:

• User Verification & Onboarding: Perform thorough due diligence and approve registrations of new fabricators, dealers, and distributors on the loyalty portal strictly per established SOPs.
• Redemption Approval & Data Validation: Analyze and verify gift redemption requests using data provided by field sales and marketing teams; compile and present verified redemption reports to management for final approval.
• Indent & PO Management: Raise internal purchase indents, issue formal Purchase Orders (POs) for rewards/gifts, and coordinate closely with Procurement, Finance, and vendors for timely order clearance.
• Inventory Control & Stock Reconciliation: Track and maintain accurate inventory records across warehouses and fulfillment hubs to prevent stockouts or over-pacing of reward items.
• Fulfillment & Dispatch Logistics: Oversee the reward lifecycle from order placement to final delivery; coordinate with logistics and courier partners for timely dispatch, tracking, and proof of delivery.
• Discrepancy Reporting & Escalations: Identify stock variances, transit delays, damage claims, or system discrepancies, escalating issues promptly to senior management for quick resolution.
• Helpdesk & Operational Analytics: Provide operational support to field sales staff, dealers, and fabricators on redemption queries while maintaining regular performance dashboards on turnaround times (TAT).

Key Requirements & Qualifications:

• Education: Graduate (BBA, B.Com, B.Sc, or equivalent degree in Operations/Supply Chain/Commerce).

• Experience: 2 to 4 years of proven experience in loyalty program administration, user verification, inventory control, or procurement support.

• Technical Skills:

• Advanced MS Excel skills (VLOOKUP, XLOOKUP, Pivot Tables, Data Formatting, Stock Reconciliation).

• Working knowledge of ERP/CRM systems, PO management workflows, and ticketing tools.

• Soft Skills: High attention to detail, strong analytical capability, proactive communication, vendor management skills, and structured reporting.