loyalty Program Coordinator

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• About Us

• Who We Are

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• Senior Management

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• Scam Awareness and Safety

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• Fund Transfers

• Insurance

• Safe Deposit Box

• uabpay Agent Network

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Careers/ Join uab / Loyalty Program Coordinator

Loyalty Program Coordinator

Position: Loyalty Program Coordinator Job Location: Yangon Posted Date: 20th June 2022 Loyalty Program Coordinator is accountable to manage all areas of a customer rewards program covering deposit products, cards and digital apps.

The Role Has 2 Major Elements

• Loyalty program design and development.
• Loyalty program management.

Responsibilities

• Work with key stakeholders to develop strategy and road map for loyalty program.
• Designing, building and enhancing the loyalty program to deliver an exceptional customer experience.
• Actively managing reward costs and outstanding liabilities, including planning and forecasting, reporting and insights, reward offering and mix, and marketing activities to drive more profitable customer redemption behavior.
• Manage rewards program suppliers, including managing contracts, performance metrics, profitability, due diligence and the day-to-day relationship.
• Effectively managing risk, including rewards fraud, and ensuring compliance with all laws and bank policies.
• Ensuring effective policies, procedures and processes.
• Resolve issues and customer escalations.
• Building and executing a customer communications and engagement plan to maximize engagement with the rewards program.

Requirements

• Strong track record delivering results in ambiguous and challenging situations.
• 2-3 years loyalty program and/or product management experience.
• 2-3 years partnership management.
• Minimum undergraduate university degree, other post-graduate degree, or equivalent industry related experience.
• Team player.
• Strong communications ability to all stakeholders.
• Prefer candidates who are Myanmar nationals or alternatively foreign nationals who are in Yangon.

Apply with your CV to [email protected]. Please ensure that you state “Loyalty Program Coordinator” in your email and state your preferred city.

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