LPN/RN Scheduler/Client Service Coordinator

Specific Requirements of Scheduler/Client Service Coordinator:

Must possess strong customer service skills.

Must demonstrate excellent oral and written communication skills and the ability to listen effectively

Must have the personal integrity and ability to handle confidential information discreetly

Must demonstrate practical interpersonal skills as well as sound judgment and good decision-making skills

Must possess demonstrated excellent computer literacy and Microsoft Office skills

Must possess an aptitude and passion for learning new things with a strong work ethic in a fast-paced environment

Must possess the ability to excel in a team environment as well as work independently with little supervision

Must possess the desire to serve clients and coworkers with exceptional customer service

Must possess strong interpersonal skills with the ability to communicate with a diverse workforce effectively

EDUCATION AND EXPERIENCE

Qualifications:

LPN or RN degree

Experience:

2 years of Customer Service experience required

One year of Healthcare or home care experience is preferred

One year of Scheduling experience

Job Duties:

• Receive and enter data for new and current patients and employee records into the database.
• Coordinates patient scheduling and tracking of completed supervisory visits per regulatory requirements.
• Notifies the Clinical Supervisor and case manager via CCNF or MIF when verbal orders are needed for start-of-care visits outside the 48-hour window.
• Guarantees patient and clinician satisfaction by creating consistency within the patient's schedules.
• Receives requests for service and scheduling changes and maintains patient and resource calendars.
• Reports potential staffing needs and performance issues related to the availability of Agency staff to the Clinical Supervisor as needed.
• Notifies the Administrator or Intake Department of additional payer authorization for continued services before scheduled visits.
• Notify the Care Coordinator at the start of service and enter clinical notes in the Electronic Medical Record of missed visits per protocol.
• Documents communication with patients, families, or caregivers in the Electronic Medical Record via clinical note.
• Provides backup to other SHCS team members as assigned.
• Participates in information management and performance programs.
• Attends and participates in annual in-service training programs.
• Attends and participates in mandatory educational programs, seminars, etc.
• Keeps up-to-date on new methods, products, trends, etc., and communicates this information to other staff.
• Performs other administrative duties as assigned.
• Enters scheduling data and creates and maintains staff schedules. Schedules client appointments/visits according to care plans and staff availability.
• Contact care providers and clients regarding day-to-day changes.
• Check to ensure the caregiver has the appropriate licensing and certifications.
• Review documents to ensure all forms are filled out.
• Ensures files are complete with all required documents.
• Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
• Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
• Schedule an appropriately skilled person for the new client and input scheduling information into the database immediately after confirming with a caregiver