[LPS] Datacenter Operations Engineer (Working Shifts)

Job Responsibilities & Requirements:

• Minimum 1 year of hands-on experience in Data Centre Engineering Operations, including system monitoring, incident response, and routine maintenance.
• Possess a certification in Data Centre Facilities Operations or an equivalent qualification that demonstrates understanding of data centre infrastructure, safety, and operational standards.
• At least 3 years of proven experience in Application Helpdesk Support, providing technical assistance to users, resolving software/application issues, and ensuring customer satisfaction.
• Experience in monitoring tools, ticketing systems, and standard ITIL processes.
• Ability to perform regular health checks, coordinate preventive maintenance, and respond to infrastructure alerts.
• Strong troubleshooting skills with the ability to diagnose and escalate hardware, software, and network issues efficiently.
• Proficient in documenting incidents, solutions, and standard operating procedures (SOPs).Strong communication skills to liaise with cross-functional teams and external vendors.
• Willingness to work in rotating shifts, including weekends and public holidays, as required for 24x7 operations.
• A proactive and detail-oriented team player with a commitment to high service standards and continuous improvement.

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