LTPL.JD.06.22.22- Specialist-Onboarding (BRSR)

Job highlights

• As an Onboarding Specialist,you will be responsible for ensuring a seamless onboarding experience for our new customers,ensuring they understand the full capabilities of our Sustainability Cloud platforms,and setting them up for long-term success
• Requirements . 2+ years of experience in customer-facing roles,preferably in onboarding,customer success,or technical support

LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.

**Primary responsibilities include (but not limited to):

• Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.

• Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.

• Configure and set up customer accounts, ensuring accurate data integration and platform customization.

• Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.

• Provide real time solutions related to software, networking, servers issues

• Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.

• Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.

• Collaborate with cross-functional teams to ensure a cohesive onboarding experience.

• Assist customers in aligning sustainability initiatives with BRSR reporting requirements, ensuring data is captured and structured for compliance.

• Support clients in identifying, tracking, and reporting ESG metrics as per BRSR frameworks and disclosures.

• Provide guidance on integrating BRSR-related KPIs within the platform for improved transparency and reporting

  **Key Skill:

  • Excellent communication, interpersonal, and project management skills.

  • Ability to work in a fast-paced environment, prioritising multiple tasks and deadlines.

  • Strong analytical and problem-solving skills.

  • Familiarity with sustainability and environmental concepts is desirable.

  • Familiarity with sustainability, environmental concepts, and BRSR/ESG reporting frameworks is desirable.

    Requirements

    • 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.

    • Experience with SaaS platforms and data analytics tools is a plus.

    • Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.

    • Provide regular reporting to stakeholders on onboarding performance and customer health.

    • Collaborate with internal teams to implement changes and improvements based on customer feedback.

      **Good to have :

      • Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.

      • Understanding of industry standards and regulations related to sustainability, such as,BRSR/ESG .

      • Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.

      • Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data

        Benefits

        • We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
        • Personal accidental insurance for you.
        • Great company culture.
        • Exposure to the fastest growing domain.
        • We offer gratuity.******