Luxury Hotel Reservations Specialist Madrid

Are you passionate about creating exceptional guest experiences?

We are looking to welcome a Luxury Hotel Reservations Agent to our team, someone who understands that a reservation is much more than simply confirming a room.

We are seeking a service-oriented professional with a genuine passion for hospitality, someone who can listen, understand, and anticipate each guest’s needs while delivering a warm, elegant, and highly personalized experience.

In our service model, quality lies in the details. Every interaction is an opportunity to better understand the guest, provide expert guidance, and create an experience that exceeds expectations from the very first contact.

 What will be your mission?

As one of the first points of contact between our guests and our hotels, you will play a key role in shaping their experience.

Your day-to-day responsibilities will include:

 - Managing reservation requests through both phone and email channels, ensuring the highest standards of quality and personalized service.

 - Actively listening to guests to understand not only what they are requesting, but also their individual preferences and expectations.

 - Advising guests on hotels, room categories, services, and available options, always identifying the most suitable solution for their needs.

 - Anticipating guest requirements and personalizing the experience whenever possible.

 - Identifying upselling and cross-selling opportunities that genuinely enhance the guest experience.

 - Handling special requests with exceptional attention to detail and following through to ensure a seamless experience.

 - Collaborating with hotels and internal teams to provide efficient, consistent, and tailored solutions.

 - Maintaining excellence in service even in challenging situations, always seeking the best possible outcome for the guest.

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It is in how we make guests feel throughout every stage of their journey.

We count on you!

Beyond experience, we are looking for a particular mindset and approach to guest service.

We are seeking someone who:

 - Has a strong customer-centric approach and a genuine passion for service excellence.

 - Enjoys delivering highly personalized experiences and paying attention to the smallest details.

 - Possesses outstanding communication, active listening, and interpersonal skills.

 - Demonstrates commercial awareness and the ability to recommend and sell services without compromising the guest experience.

 - Is proactive, organized, solution-oriented, and committed to maintaining high-quality standards.

 - Takes initiative and goes beyond simply responding to the guest’s initial request.

 - Feels comfortable working in an international and demanding environment.

 - Values the quality of every interaction as much as the final outcome.

• Integration in a dynamic team, focused on a service of excellence

• Remuneration compatible with the role

• Continuous Training Plan to enhance career development

• Access to the e-learning training platform

• Possibility of functional, national and/or international mobility

• Incentives and Benefits Plan

• 40 or 35  hours per week

Leisure:

• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;

• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.