Luxury Purchaser

About the role

We are looking for a commercially minded, proactive and market-aware Luxury Purchaser & Customer Service Executive to join our preloved luxury business.

This role is responsible for purchasing preloved luxury items directly from customers for resale, handling both online sell-to-us enquiries and walk-in customers.

The ideal candidate must have a strong buying and negotiation mindset, understand current luxury resale market values, stay updated with trending and high-demand designer items, and always consider the company's purchasing cost, resale potential and profitability.

Attend to walk-in customers and online enquiries from customers wishing to sell luxury items to the company. Manage the customer professionally throughout the entire sell-to-us process, including understanding items, collecting necessary information, coordinating evaluations, presenting buying offers, and negotiating prices while maintaining positive customer relationships.

Key responsibilities

• Attend all walk-in customers who wish to sell their luxury items and manage the customer professionally throughout the entire sell-to-us process

• Reply promptly to online enquiries from customers wishing to sell luxury items, including WhatsApp and other assigned online communication channels

• Negotiate effectively with customers to achieve a competitive buying price while maintaining a positive customer experience and long-term relationship

• Stay continuously updated on the current market value of preloved luxury items and conduct market research before making or recommending purchasing decisions

• Develop and maintain strong relationships with existing and repeat sell-back customers, encouraging them to return when they have other luxury items to sell

• Maintain a strong cost-conscious mindset and continuously look for opportunities to reduce the company's inventory acquisition cost without compromising inventory quality

• Stay updated with the latest luxury designer trends, including trending brands, models, collections, designs, sizes, colours and materials

• Know which luxury items are currently high-demand, hot-selling and fast-moving, as well as which items may have lower or declining market demand

• Understand the difference between an item's original retail price, current preloved market value, expected resale price and suitable company buying price

• Evaluate every potential purchase based on current demand, condition, market value, buying cost, expected resale price, potential selling period and profit margin

• Handle various preloved luxury categories, including handbags, watches, jewellery, accessories, shoes, clothing, small leather goods and other accepted luxury designer items