Luxury Server Bartender

Job Summary:

The Luxury Dining Attendant will provide personalized food and beverage service, prepare handcrafted beverages, and take complete ownership of the guest experience and operational readiness of The Library.

Supervisory Responsibilities:

• None

Duties & Responsibilities:

Guest Experience

• Ability to thoughtfully engage with all customers visiting The Library and The Rooftop at The Laurel about the concept and partnership with Auburn University.
• Perform mise-en-place for daily service based on business levels expected.
• Oversee our guests' experience following The Laurel, The Rooftop at the Laurel's and IHP's service standards.
• Deliver Forbes Five-Star Service throughout every meal period.
• Able to set up and break down each food and beverage presentation in The Library.
• Transport food from the 6th-floor kitchen to various food service outlets, including the rooftop bar, lounge, and cabanas, in addition to any special requests from guests in The Library.
• Welcome, seat, and orient guests.
• Take complete ownership of assigned tables.
• Anticipate guest needs before requests are made.
• Maintain extensive knowledge of menus, wine, cocktails, spirits, coffee, tea, and hotel offerings across both outlets.
• Guide guests through menu selections and dietary accommodations.
• Ensure guest and dietary preferences are recognized throughout the library, Pool Cabanas, and Rooftop Bar.
• Resolve guest concerns with professionalism and urgency.
• Responsible for preparing in-room dining trays and carts and promptly delivering orders to hotel guests, with great attention to detail.
• Ensure the work environment is neat and clean.
• Be available to perform lateral service as needed to ensure the smooth and efficient operation of the rooftop as directed by the rooftop manager or immediate supervisor.
• Deliver ordered food and beverage items to guests according to table and seat numbers on the Rooftop.
• Communicate effectively with front-of-house and back-of-house team members to ensure a highly executed dining experience.
• Performs other related duties as assigned.

Bartending

• Clean, set up, and stock the bar and all related areas as determined by standard SOP's, opening duties, service manuals, and job descriptions.
• Ability to prioritize and balance guests' bar orders with food orders.
• Check identification to verify the legal age requirements of customers.
• Prepare cocktails, wine service, beer, coffee, espresso beverages, tea service, and non-alcoholic beverages.
• Execute recipes and presentation standards consistently.
• Ensure bar cleanliness and organization.

Stewardship of the Space

• Polishing glassware & silverware
• Stocking china
• Stocking coffee service
• Organizing storage
• Complete opening & closing checklists.
• Ensure the following shift begins service fully prepared.

Required Skills & Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.
• Ability to operate a point-of-sale system.
• Anticipate guest needs
• Demonstrates luxury hospitality.
• Works independently with minimal supervision.
• Maintains Forbes Five-Star standards

Education & Experience:

• A basic knowledge of food & beverage procedures and functions is preferred.
• Extensive background in serving in an upscale hotel, rooftop and/or pool environment t is preferred.
• Able complete the Responsible Vendor course for all team members 18 years old and above.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 50 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.