M3 Support Analyst - Graduate 24 months Fixed term

ERP Support Analyst – Graduate (24-Month Fixed-Term)

About Us

HamiltonJet is a highly regarded global leader in marine propulsion systems, serving customers around the world. Our products and services are trusted by boat builders, naval architects, commercial operators, defence organisations, and a diverse range of end users in more than 120 countries. Renowned for reliability and performance in demanding applications, HamiltonJet continues to set the standard for waterjet propulsion technology.

We're looking for a motivated and curious graduate to join our Infor M3 team as an ERP Support Analyst on a 24-month fixed-term basis, helping keep our ERP system running smoothly for users right across the business.

About the Role

As a graduate ERP Support Analyst, you'll be a first point of contact for M3 users across HamiltonJet, triaging incoming issues, gathering the information needed to diagnose them, and resolving straightforward problems with guidance from senior team members.

This is a genuine entry-level development role. Over two years you'll build a solid working knowledge of M3, contribute to data quality and testing activities as your capability grows, and get structured, hands-on exposure to ERP project work — all with mentoring and senior support along the way.

Your duties will include:

• Providing first-response triage on Level 1 M3 support tickets, gathering required information and resolving simple issues under guidance
• Identifying issues that need senior or specialist input and escalating them appropriately
• Supporting project teams delivering ongoing M3 module improvements by completing assigned tasks under direction
• Carrying out data quality tasks such as auditing, cleansing and validation
• Building constructive relationships with M3 users and surfacing recurring pain points and improvement ideas
• Assisting the wider M3 team with system testing to enable the rollout of new processes and practices
• Building your M3 knowledge through structured on-the-job learning, mentoring and self-study

About You

We're looking for someone at the start of their career who has a genuine interest in helping people, a strong willingness to learn, and enjoys working both independently and as part of a team.

To be successful in this role, you'll have:

• A recent bachelor's degree or diploma in Information Systems, Information Technology, or a related discipline, ideally with exposure to ERP systems
• A genuine interest in helping users and a customer-service mindset
• A strong willingness to learn new systems and develop your technical capability
• Good communication skills and the ability to build positive working relationships
• A dependable, reliable approach and a positive attitude
• Eligibility to work in New Zealand

It would be an advantage if you have:

• Any exposure to ERP systems (Infor M3, SAP, Oracle, Dynamics, etc.) through study, internships, or part-time work
• Familiarity with help desk / ticketing tools
• Strong analytical and problem-solving instincts

Why Join HamiltonJet?

At HamiltonJet, you'll be part of a supportive team working in a world-class manufacturing environment. We value our people and are committed to providing a safe, inclusive workplace where everyone can contribute and succeed.

Apply Now

If you're keen to learn, curious about how a global business really runs, and want to be part of a respected New Zealand company with a global reputation, we'd love to hear from you.

Please submit your CV and cover letter by selecting the quick apply function on SEEK.

Applications close Sunday 30th August 2026