M365 Admin

Description

The Microsoft365 Productivity Administrator is responsible for managing Microsoft365 services like Exchange Online, Teams, OneDrive, Sharepoint, Yammer etc along with Email Security Products like Cisco Ironport and EOP ATP. The candidate will be expected to automate common tasks using PowerAutomate, PowerApps or any other relevant technologies. The incumbent will be asked to take the lead on projects or tasks, while working with teammates to see the project or task to completion. This position requires frequent interaction with end users and other service providers.

Essential Job Functions:

Provide end-user Office 365 support to all clients

Work on ServiceNow Tickets and resolve them in timely manner.

Troubleshoot issues with Microsoft applications that work with Office 365 such as Outlook, Teams,OneDrive,Yammer,PowerPlatform.

Troubleshoot email connectivity issues

Troubleshoot DMARC/DKIM issues and coordinate with clients to resolve escalations.

Troubleshoot Domain/DNS issues with Office 365.

Troubleshoot issues with SharePoint

Resolve syncing issues with Office 365 services such as OneDrive and AD Sync

Resolve Office 365 related cases escalated by Service Desk

Automate tasks and processes using Power Automate/Flow to better serve users and stakeholders

Provide technical solutions for various scenarios around support automation

Build reports and dashboards using Power BI to derive meaningful Business Insights

Working knowledge of Security and Compliance Admin Centers.

Required Skills/Abilities:

• Good knowledge on email Security - Whitelisting/Blacklisting, spam filtering, eDiscovery, Email Management, Mailbox exports for litigation purposes
• Good knowledge in Exchange Role Management, Domain Management, mail routing, Domain federation administration
• Understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence in the messaging team
• Programming skills in a scripting language, such as PowerShell, Python, PowerAutomate/PowerApps
• Effective teamwork and excellent interpersonal and communication (written and oral) skills in a multicultural environment
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
• Work effectively independently or with a team
• Willingness to work flexible hours, if project requires
• Strong customer focus and ability to manage client expectations
• Project management skills in planning and monitoring projects in a cross-functional environment