M365 Administartion

Job Summary

We are looking for an experienced Microsoft 365 Administrator to manage, administer, monitor, and troubleshoot Microsoft 365 services and ensure a secure, reliable, and highly available collaboration environment.

Key Responsibilities

• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft Entra ID.
• Manage users, groups, licenses, roles, permissions, and administrative policies.
• Perform Exchange Online administration including mailboxes, distribution groups, shared mailboxes, mail flow, retention, and troubleshooting.
• Manage Microsoft Teams policies, configuration, meetings, calling, and collaboration features.
• Administer SharePoint Online sites, permissions, storage, sharing, and OneDrive.
• Manage Microsoft Entra ID users, groups, MFA, Conditional Access, SSO, and identity-related policies.
• Implement and maintain Microsoft 365 security and compliance policies.
• Work with Microsoft Defender for email, endpoint, identity, and security monitoring.
• Manage Intune/Microsoft Endpoint Manager for device enrollment, compliance, configuration, and application deployment.
• Monitor service health and resolve incidents related to Microsoft 365 applications.
• Troubleshoot authentication, mail flow, Teams, SharePoint, OneDrive, and endpoint-related issues.
• Support hybrid Exchange/Active Directory environments where applicable.
• Develop and maintain PowerShell scripts for Microsoft 365 administration and automation.
• Perform Microsoft 365 migrations, upgrades, and tenant-level configuration changes.
• Maintain documentation, operational procedures, and troubleshooting guides.
• Work with Microsoft Support and internal infrastructure/security teams for complex issues.
• Follow ITIL processes for incident, problem, change, and service request management.

Required Skills

• Strong hands-on experience with Microsoft 365 Administration.

• Good knowledge of:

• Exchange Online

• SharePoint Online

• OneDrive

• Microsoft Teams

• Microsoft Entra ID

• Microsoft Intune

• Microsoft Defender

• Microsoft Purview

• Strong knowledge of Active Directory and Group Policy.

• Experience with PowerShell scripting and automation.

• Knowledge of MFA, Conditional Access, SSO, RBAC, and identity management.

• Good troubleshooting and analytical skills.

• Understanding of Microsoft 365 security, compliance, and governance.

Preferred Certifications

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Security Administrator Associate

Education

Bachelors degree in Computer Science, Information Technology, or a related field preferred.