M365 Administrator

Key Responsibilities

• Administer and support Microsoft 365 services including:

• Exchange Online

• Microsoft Teams

• SharePoint Online

• OneDrive for Business

• Microsoft Entra ID (Azure AD)

• Manage Microsoft Intune (Endpoint Manager).

• Configure Windows Autopilot and device provisioning.

• Manage device enrollment for Windows, macOS, iOS, and Android.

• Create and maintain:

• Configuration Profiles

• Compliance Policies

• Endpoint Security Policies

• Conditional Access Policies

• Deploy and manage applications through Intune.

• Troubleshoot device enrollment, sync, compliance, and application deployment issues.

• Manage user accounts, groups, licenses, and RBAC permissions.

• Support MFA, SSO, Azure AD Join, and Hybrid Azure AD Join.

• Administer Microsoft Defender for Endpoint integration.

• Perform incident management, root cause analysis, and problem management.

• Monitor Microsoft 365 service health and resolve escalated L2 issues.

• Create technical documentation, SOPs, and knowledge base articles.

• Coordinate with L3 teams and Microsoft support for complex issues.