M365技术支持

该职位来源于猎聘 需长期base在韩国工作 Key responsibilities

• Assess Microsoft 365 tenant health across apps, services, and network connectivity.
• Evaluate M365 Apps performance (Office, Teams, Outlook) and optimize configurations for reliability and user experience.
• Review network readiness for Microsoft 365 workloads, including bandwidth, latency, and connectivity best practices.
• Analyze usage and adoption metrics to identify gaps and recommend strategies for improving engagement.
• Provide guidance on governance, compliance, and operational processes to strengthen platform health.
• Deliver professional customer-facing documentation summarizing health assessments, usage insights, and recommended next steps. Required Qualifications
• Minimum 8+ years of hands-on experience with Microsoft 365 administration and optimization
• Microsoft 365 Apps (Office, Teams, Outlook)
• Experience managing and optimizing Microsoft Teams for enterprise environments
• Knowledge of M365 workloads (SharePoint Online, Exchange Online, OneDrive for Business)
• Network connectivity for cloud services
• Microsoft Endpoint Manager and device health
• Familiarity with Microsoft Secure Score, compliance manager, and tenant health dashboards.
• Strong ability to interpret usage analytics and design adoption strategies.
• Understanding of Microsoft 365 health service, incidents, and operational monitoring
• Proven experience troubleshooting Microsoft 365 services and analyzing complex tenant and security configurations
• Experience in business continuity planning, incident response coordination, and process maturity assessments.
• Excellent communication and documentation skills for technical and executive audiences.
• Background in technical consulting or assessment-based delivery engagements. Preferred qualifications
• Experience with network performance tuning for Microsoft 365 workloads.
• Copilot for M365, Copilot Chat, Copilot Agent
• Familiarity with Entra ID architecture and identity security best practices, including Conditional Access, MFA, and privileged access.
• Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience. Certifications

Required

• Microsoft 365 Certified: Teams Administrator Associate (MS-700)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft Certified: Endpoint Administrator Associate (MD-102) Preferred
• Microsoft 365 Certified: Enterprise Administrator Expert