M365 Engineer

About us:

Intuitive.AI is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes.

Intuitive Superpowers:

• DataOps & AI/ML

• Cloud Native, AppSecOps, DevSecOps

• Cloud Migration & Transformation

• Cloud FinOps

• Cybersecurity (App/Data/Infra) & GRC

• SDx & Digital Workspace

We are proud to partner with some of the world's leading enterprises and serve 200+ customers across different industry verticals. We have achieved many milestones along the way, including being recognized as a top-10 fast-growth 150 IT company in the Americas by CRN in 2022 and being named one of America's fastest-growing private companies by INC 5000 in 2022. That’s not all! Even CIO Review awarded us as the Most Promising Cloud Migration Company and Artificial Intelligence Solutions Provider in 2022.

About the job:

Title – M65 Engineer

Experience: 7-10 years | Education: Bachelor's required, MBA preferred

Start date: Immediate

Position Type: Full Time

Location: Ahmedabad, India

Job Description:

We are seeking a skilled and customer-focused Engineer to manage and support enterprise-level end-user environments. The ideal candidate will have hands-on experience with Microsoft 365 administration, device lifecycle management, user support, and ITSM processes. This role requires strong troubleshooting skills across Windows and macOS platforms, excellent communication abilities, and a proactive approach to resolving technical issues.

Key Responsibilities

Microsoft 365 Administration

• Manage users and licenses via M365 Admin Portal.
• Create and manage Azure AD groups, Distribution Lists (DLs), and M365 Groups.
• Troubleshoot email flow issues and collaborate with Exchange/Email teams as needed.

Device Management (Intune)

• Onboard and offboard devices using Microsoft Intune.
• Monitor device compliance and take corrective actions.
• Ensure endpoint security and policy enforcement.

ITSM & Service Desk Operations

• Use ITSM tools to create, manage, and resolve tickets.
• Follow up with users and teams to ensure timely resolution within SLAs.
• Document solutions and contribute to the Knowledge Base (KB) articles.
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, DNS, DHCP)

Technical Support

• Provide remote and phone-based support for Windows and macOS operating systems.
• Troubleshoot hardware issues and coordinate with vendors for repairs/replacements.
• Assist users with software installations, updates, and configuration.

Communication & Collaboration

• Communicate effectively via email, phone, and Microsoft Teams.
• Provide clear instructions and empathetic support to end users.
• Collaborate with internal IT teams and external vendors.

ARC Team & Audit Support Responsibilities

• Actively participate in ARC (Audit, Risk & Compliance) team initiatives.
• Coordinate between InfoSec and other IT teams to ensure alignment on compliance mandates.
• Support internal and external audit requirements by providing timely data and documentation.
• Maintain accurate records of device onboarding/offboarding, user access, and license assignments.
• Assist in remediation of audit findings related to EUC operations.
• Ensure adherence to organizational policies and regulatory standards (e.g., ISO, GDPR).
• Participate in periodic reviews and reporting for compliance tracking.

Required Skills & Qualifications

• Proven experience in M365 Admin Portal and Azure AD.
• Hands-on experience with Intune device management.
• Familiarity with ITSM tools.
• Strong troubleshooting skills for OS (Windows & macOS) and hardware.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Strong organizational and documentation skills.