M365 Engineer

Job Responsibilities

• Provide expert-level support for Microsoft 365 services, including Exchange Hybrid and SharePoint Hybrid environments.
• Resolve advanced technical issues and escalations from Level 2 support teams.
• Perform ongoing administration, maintenance, monitoring, and troubleshooting of Microsoft 365 and related on-premises systems.
• Execute patching, upgrades, security updates, and capacity planning activities.
• Maintain operational documentation, knowledge articles, and best practices.
• Collaborate with Engineering, Security, Compliance, and Infrastructure teams to ensure platform stability and compliance.
• Identify opportunities for process improvements and automation using PowerShell and related tools.
• Assist with service delivery reporting and operational health metrics.
• Support migration, integration, and transformation initiatives involving Microsoft collaboration platforms.
• Lead technical response efforts during critical incidents, outages, and change activities, including root cause analysis and post-incident reviews.
• Participate in on-call and after-hours support as required for critical business operations and maintenance activities.

Job Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.

• Minimum of 3 years of experience supporting:

  • Microsoft 365
  • Microsoft Exchange (On-Premises and Hybrid)
  • SharePoint (On-Premises and Hybrid)

• Experience handling escalations, incident management, and troubleshooting complex enterprise environments.

• Hands-on experience with PowerShell scripting and automation.

• Strong problem-solving, communication, and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Customer-focused mindset with a proactive approach to issue resolution.

• Willingness to learn and adapt to evolving technologies and business requirements.

Preferred Qualifications

• Microsoft 365 Certified: Enterprise Administrator Expert
• MCSE Productivity Solutions Expert or similar Microsoft certifications
• Experience supporting large-scale enterprise collaboration environments

WHAT WE OFFER

• Hybrid
• Laptop/Computer Provided by the Company
• Market Total Rewards Package
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives