M365 Technical Product Owner

Key Responsibilities Modern Workplace Engineering & Architecture

• Plan, Design and maintain Microsoft 365 solutions including Teams, SharePoint Online, OneDrive, Exchange Online, Intune, and Copilot. Implement functionalities through the existing Managed Service Provider staff.
• Act as a senior technical authority for Modern Workplace services, ensuring solutions are secure, scalable, and aligned with enterprise standards.
• Support business in integration projects like SSO implementations, enterprise app setup, graph.
• Coordinate and execute ad-hoc projects.
• Contribute to solution architecture decisions and technical roadmaps with a strong engineering mindset.

Automation, Scripting & Integration

• Design and implement automation-first solutions to improve operational efficiency and reduce manual work.
• Develop and maintain automation using:
• Power Automate / Azure Logic Apps
• Azure Functions
• PowerShell and Graph scripting
• Integrate M365 services with Azure and third-party systems using APIs and event-driven architectures.

Azure Fundamentals & Cloud Engineering

• Apply strong Azure fundamentals including:
• Azure AD / Entra ID
• Azure networking basics
• Identity, security, and access management
• Monitoring and logging concepts
• Support hybrid and cloud-native workplace architectures.
• Collaborate with Azure platform teams to ensure alignment with enterprise cloud standards.

Operations, Reliability & Governance

• Ensure stable operations of Modern Workplace services through proactive monitoring, incident analysis, and continuous improvement.
• Act as a technical guardian of ITIL processes (incident, problem, change, service fulfillment) for Modern Workplace solutions.
• Define and enforce technical governance, cost efficiency, security baselines, and configuration standards across M365.
• Support data governance, compliance, and information protection initiatives.

Release & Change Enablement

• Technically assess Microsoft 365 roadmap changes and prepare environments for new features.
• Validate changes from a technical, security, and operational perspective before release.
• Support adoption teams by ensuring solutions are technically ready and optimized for user rollout.

Vendor & Service Provider Oversight

• Provide technical oversight of the Managed Service Provider (MSP) operating O365 services.
• Monitor, validate, and escalate SLA breaches within IT WEST and report to Global IT.
• Ensure service quality, operational consistency, and continuous service improvement.

Collaboration & Stakeholder Engagement

• Work closely with architects, security teams, adoption teams, and business stakeholders.
• Translate business needs into technical solutions, not product backlogs.
• Act as a senior escalation point for complex Modern Workplace technical issues.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Strong hands-on experience as a Senior Engineer in Microsoft 365 environments.
• Proven experience with automation and scripting (PowerShell, Power Automate, Logic Apps, Azure Functions).
• Solid understanding of Azure fundamentals and cloud-native concepts.
• Strong troubleshooting skills across identity, collaboration, security, and endpoint scenarios.
• Experience working in large, enterprise-scale environments.

Preferred

• Microsoft certifications (M365, Azure Fundamentals, Azure Administrator, or similar).
• Experience with Intune, endpoint management, and device security.
• Familiarity with Zero Trust, Conditional Access, and information protection.
• Experience working with Agile teams (as an engineer, not a Product Owner).
• Knowledge of compliance, data governance, and security standards.