MA / Customer Service Rep

Overview Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated

to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision

and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities Receives and directs messages, (electronic, in person and

telephone calls) to the appropriate personnel. Makes contacts

to other departments, physicians, patients and other outside

organizations as necessary for the departmental/practice

operations.

Provides excellent customer service for

patients/families/representatives and other members of the

treatment team.

Maintains patient scheduling functions, and sets patient

appointments through established guidelines.

Interviews and completes the registration process for patients

utilizing the specific service.

Keys patient dispositions, diagnostic codes, patient orders,

charges and payments as defined in the electronic medical

record.

Performs cashiering functions as it relates to co-payments or

other patient payments/collections. May perform routine

clerical duties for the department.

Perform venipuncture and administer routine, non-controlled

medications.

Administer medication as directed by and under the direct

supervision of licensed physician.

Collect routine laboratory specimens as directed by the

provider.

Perform basic laboratory procedures including aseptic

procedures and taking patient's vital signs.

Qualifications Experience Requirements: 1 year-Medical assistant Preferred Experience - 1: 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry Preferred Experience - 2: 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material Certifications:

Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days

• Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire