Mac OS EUC Support – L2

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Job Details

Years of Experience: 2-5 Years of Experience.

Onsite/Offsite: Hybrid Remote- Onsite

Language: Dutch Speaking.

Salary: € 50K/ Annum.

Job Summary

We are seeking a customer-focused and technically proficient Onsite IT Support Analyst to provide hands-on support to end users through Tech Bar and onsite services. The role involves diagnosing and resolving hardware and software issues, performing proactive device health checks, laptop deployment and upgrades, user training, and promoting IT support services. The ideal candidate should possess strong troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional end-user experiences.

Key Responsibilities

End User Support & Diagnostics

• Perform system diagnostics and troubleshooting for Windows and Mac devices.
• Scan and defragment disk drives where applicable.
• Update antivirus definitions and perform malware/spyware scans.
• Update system and application drivers to maintain device health.
• Run battery diagnostics and provide reports on disk drive health and system performance.
• Conduct proactive health checks on devices presented at the Tech Bar.

Laptop & Device Management

• Re-image and configure Windows and Mac laptops.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Upgrade laptops, memory modules, peripherals, and smart devices.
• Perform device setup, deployment, and replacement activities.
• Support asset recovery and collection of computer hardware and accessories.

User Enablement & Training

• Provide end-user training and orientation on laptops, applications, and IT services.
• Deliver awareness sessions on newly launched applications, services, and technology initiatives.
• Educate users on available support channels such as self-service portals, chat support, and knowledge articles.
• Communicate planned outages, maintenance windows, and potential service impacts to users.

Customer Experience & Service Delivery

• Deliver high-quality walk-up support through the Tech Bar.
• Ensure timely resolution and escalation of incidents and service requests.
• Maintain accurate documentation of support activities and resolutions.
• Demonstrate strong customer service skills while managing multiple user requests.

Communication & Collaboration

• Communicate effectively, both verbally and in writing, in assigned primary and secondary languages.
• Collaborate with internal IT teams, infrastructure teams, and service desk personnel to resolve complex issues.
• Provide status updates and technical guidance to users and stakeholders.

Required Skills & Qualifications

• 2-5 years of experience in Desktop Support, End User Computing (EUC), IT Support, or Tech Bar support.
• Strong knowledge of Windows and macOS operating systems.
• Experience with laptop imaging, deployment, and hardware upgrades.
• Familiarity with antivirus tools, device diagnostics, and endpoint troubleshooting.
• Knowledge of hardware components, peripherals, and mobile/smart devices.
• Understanding of IT service management processes and ticketing tools.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently in an onsite support environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, Apple Support Professional, or equivalent.
• Experience supporting enterprise environments and executive users.
• Exposure to asset management and inventory tracking processes.
• Multilingual communication capabilities.

Key Competencies

• Customer Obsession
• Technical Troubleshooting
• Communication Skills
• Problem Solving
• Collaboration
• Time Management
• User Training & Enablement
• Attention to Detail

This role is ideal for IT professionals who enjoy combining technical expertise with outstanding customer service to create a seamless end-user support experience.

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.