Tech Mahindra
Mac Specialist
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
MAC Expert Support (6 Yrs Relevant Exp)
- Expert knowledge and Proven experience in handling complex Mac-related technical issues
- Demonstrated success working in third-level or specialist support environments
- Experience with ticket-based support systems and SLA-driven environments
Technical Skills
Strong knowledge of macOS operating systems, hardware, and common enterprise applications
Proficiency with ServiceNow (or similar ITSM tools) for incident management and knowledge base maintenance
Familiarity with Mac management tools (such as Jamf, Apple Remote Desktop, or similar MDM solutions)
Ability to perform remote troubleshooting and basic Mac system maintenance
Basic scripting knowledge or ability to execute pre-documented maintenance scripts
Experience with log analysis and diagnostic tools for macOS
MacOS Expertise
- Jamf
- CommandLine proficiency
- Shell Scripting
- MDM (Enterprise Mobility Management)
- IAM (Identity and Access management)
Jamf
- Apple Remote Desktop or similar MDM solutions
- ServiceNow
English (mandatory) with excellent communication
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