MACD Representative – VoIP Provisioning & Technical Support

We are looking for technically minded and detail-oriented MACD Representatives to join our team in Dagupan City.

This is an exciting opportunity for someone with a background in technical support, helpdesk, networking, telecommunications, or VoIP who is looking to grow their career in a specialized technical operations environment.

As a MACD Representative, you will support the provisioning and implementation of customer voice services within a hosted VoIP environment. You will work closely with customers, vendors, account managers, and internal teams to ensure services are accurately configured, implemented, documented, and delivered on time.

Key Responsibilities

• Review site surveys and scope-of-work documents to determine customer voice service requirements.
• Participate in voice gap analysis reviews and provisioning activities.
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and within required timelines.
• Use proprietary, BroadWorks-based tools to design and build customer voice services.
• Communicate effectively with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and escalate issues when necessary.
• Maintain accurate updates in internal systems throughout the provisioning and implementation process.
• Ensure customer requests are properly implemented and documented.
• Manage multiple requests while maintaining speed, accuracy, and attention to detail.
• Take ownership of requests from initial setup through successful implementation.
• Communicate technical information clearly to both technical and non-technical individuals.

Requirements

• High school diploma or equivalent.
• Minimum 6 months of technical support or helpdesk experience.
• Strong computer skills and confidence working with multiple software applications.
• Comfortable using Microsoft Word and Excel.
• Strong keyboard and computer navigation skills.
• Fundamental understanding of voice, data, and networking concepts.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and take ownership of assigned tasks.
• Comfortable working in a structured and accountable environment.
• Willingness to work an overnight schedule aligned with U.S. business hours.

Preferred Qualifications

The following experience will be an advantage:

• Previous VoIP experience.
• Telecommunications experience.
• Voice provisioning experience.
• BroadWorks or similar telecommunications platform experience.
• Experience with ticketing or service management systems.
• Experience with telephone number porting.
• Experience supporting voice or telecommunications services.

What We're Looking For

We are looking for someone who:

• Enjoys working with technology and troubleshooting technical issues.
• Has strong attention to detail and understands the importance of accuracy.
• Can manage multiple requests without compromising quality.
• Learns new systems and software quickly.
• Can explain technical information clearly to non-technical individuals.
• Takes ownership of tasks from start to finish.
• Is comfortable working independently while collaborating with different teams.
• Can work effectively in a deadline-driven environment.

Work Schedule

Work Location: On-site in Dagupan City, Pangasinan

Working Hours: 11:00 PM–7:00 AM Philippine Time

The schedule aligns with U.S. Eastern business hours. Candidates must be comfortable working an overnight schedule.

How to Apply

Please make sure your updated resume/CV clearly highlights your relevant technical support, helpdesk, networking, telecommunications, or VoIP experience.

You may also send your updated resume to:

[email protected]

Please use the following email subject line:

Application – MACD Representative – Dagupan

Only candidates who meet the requirements and are available to work the required on-site overnight schedule will be considered.

Apply now and take the next step in your technical career!