Machine Tool Field Service Technician

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us! In this position you would work remotely from a home office. The job requires extensive travel and the employee must live near a major airport. You’ll make an impact by: Service and Application Engineer function:

• Complete broad scope of product and systems support including install, commissioning, maintenance, and evaluation of customer equipment and systems.
• Provide scheduled and emergency support remotely and onsite.
• Provide all levels of user support.
• May manage sub-contractors and monitor delivery.
• Create Report and Status Updates of project status.

Sales Function:

• Explore new opportunities while engaged directly with customers (remote or onsite).
• Supports sales by identifying potential additional business and providing leads to sales engineer.

Remote Support Engineer:

• Delivers support services by using remote connections to customer systems.
• Diagnoses, clarifies, and resolves technical problems.
• Clarifies events, analyses traces and diagnostic information, provides information about findings to solve the issue and provides guidance for the next steps (site visit)
• Use escalation strategy to assist customers.

Knowledge /Skills / Capabilities:

• Ability to learn and grow.
• Strong communication skills.
• Good natured – able to handle all manner of customer interactions.
• Deep professional know-how and experience.
• Solid professional judgment, critical thinking, and problem-solving competence. Improves existing processes and approaches.

Basic Qualifications:

• BS in Electrical or Electronic field
• 8+ years of experience, preferably already trained in Simatic, Sinumerik, Simodrive, Sinamics, Electrical Design, Troubleshooting, Electrical Wiring, Arc-Flash, NFPA70.
• Knowledge of Siemens product experience in SINUMERIK and SIMODRIVE
• 8+ years’ experience working in product launch and process environment.
• PLC, Control Systems, Automation, Lean
• Legally authorized to work in the United States on a continual and permanent basis - Must be a US Citizen
• Proficiency in English both written and verbal
• Travel: Willingness and ability to travel up to 75-95% of the time.

Preferred Qualifications:

• Knowledge of 5-axis machining technology preferred. Specific Siemens product experience in SINUMERIK and SIMODRIVE, especially 840D, 611D, and S120
• Advanced degree / experience with a strong working knowledge in electronics
• PLC, Process Controls

About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

$60,819 $104,262