Made To Order Staff Member

JOB TITLE: Café Make-to-Order (MTO) staff member

SUMMARY: A Great Harvest Bakery Cafe Make-to-Order (MTO) staff member creates consistently excellent sandwiches, salads and ingredients by following the Great Harvest recipes and assembly guidelines with precision and mastery in a fast-paced environment. They engage directly with customers, operate equipment, maintain high cleanliness standards, and ensure food quality and safety.

PRIMARY RESPONSIBILITIES AND EXPECTATIONS:

Make-to-Order Production

· Food Assembly: Prepping and preparing made-to-order items such as sandwiches, salads, dressings.

· Quality Control: Ensuring consistency, taste, and quality of all products before serving.

· Speed: Operating with a sense of urgency to minimize wait times during busy periods.

Safety, Sanitation, and Maintenance

· Equipment: Cleaning and maintaining equipment and workspace.

· Food Safety: Adhering to health department regulations, including proper food handling, temperature logging, and contamination prevention.

Operational Support

· Inventory Control: Ordering/Replenishing ingredients and supplies to monitor datings, minimize waste, prevent shortages and overstocks, and maximize profits.

· Opening/Closing: Performing necessary tasks to start or close the MTO station.

· Organizational Skills: to efficiently and effectively prioritize and coordinate multiple tasks.

· Help others & learn additional skills and be cross-trained in various positions.

· Handle minor problems when necessary.

· Work as part of the Bakery Café Team to foster a positive work culture focused on creating great tasting, quality products, happy customers and staff.

· Work hard, fast & accurately. Have a positive attitude. Smile.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

include the following. Other duties may be assigned:

· Planning daily production

· Dating and rotation of products

· Preparation of ingredients and making sandwiches and salads

· Follows all safety procedures to ensure an accident‐free workplace

· Treating associates and guests with respect and courtesy

· Carrying out oral and written instructions

· Organization of production, sometimes under busy periods and stressful conditions

· Working in proximity to hot surfaces

· Working with precise measurements

· Consistently producing quality products

· Using math to measure and convert recipe yields

· Lifting and moving materials and products

· Reading, understanding and following recipes, directions, safety rules, etc.

· Handling sharp objects

· Working fast, accurate, clean, consistent and safe to fill customer orders

· Using machinery to perform daily tasks

· Maintaining a high level of sanitation

· Follows all company policies and procedures

· Performs other job-related duties as assigned and takes initiative

COMPETENCIES:

· INITIATIVE to perform assigned duties without regular reminders; and to be actively engaged in improving the bakery café.

· COST CONSCIOUSNESS to prevent and eliminate waste and mistakes that would create non-sellable products.

· COMMUNICATION SKILLS to effectively give and receive information to customers, co-workers and management; and sufficient assertiveness to make needs and concerns known in a constructive way.

· ORGANIZATIONAL SKILLS to ensure that work is completed with accuracy, efficiency and on time.

· STRESS TOLERANCE to perform duties with a positive attitude, even when faced with difficult or unusual pressures or circumstances.

· Customer focused 100% of the time. Demonstrates ability to be flexible and resilient. Ability to be a part of a team in a close environment. Must be skilled in handling stressful working conditions, an excellent multitasker, and able to deal with frequent interruptions calmly and decisively.

QUALIFICATIONS:

Experience: Stable work history. Prior sandwich making experience unnecessary; position will receive on-the-job training.

Certificates, licenses: Valid driver’s license. ServSafe Certification. Food Handler’s Permit.

Special skills needed: Strong communication, organization, multitasking abilities, and attention to detail.

Physical Demands/Stamina: Ability to be on your feet, standing and walking for 8-hour shifts, reach, bend, and lift up to 50 lbs.

Misc. Requirements: Reliable transportation/ability to arrive to work on time, clean driving record, on-call or overtime work, flexible scheduling, cover shifts as needed.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training

Work Location: In person