Mail Operations - Email Security

Title – Mail Operations

Experience

• 2+ Years

Location : Hyderabad (WFO)

Shift

• 24/7

Role Summary:

Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities:

· Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns

· Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats

· Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs

· Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies

· Support incident response by documenting findings, maintaining audit trails, and escalating critical risks

· Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment

· Collaborate with internal teams and external vendors for issue resolution and trend tracking

Required Skills & Qualifications:

· 2+ years of experience in email operations, Trust & Safety, or SOC environments

· Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure

· Hands-on experience with Splunk for log analysis

· Strong analytical, investigative, and problem-solving skills

· Ability to work in shifts within a 24x7 environment