Mail Room Associate

Reports to: SeniorHospitality Supervisor

Classification: Non-Exempt o Seasonal o Full or Part-time Year-Round

Summary: The Mail Room Associate is responsible for providing outstanding customer service while ensuring the accurate and timely processing of incoming and outgoing mail and packages. This position maintains mailroom operations, supports resort departments with mailing projects, and assists Members and guests in a friendly, professional manner. Success in this role requires strong attention to detail, organization, and the ability to work independently and as part of a team.

Overall Responsibilities of the Mail Room Associate:

• The Mail Room Associate will provide service to guests in a professional and gracious manner. He/She will focus on creating a warm and welcoming environment for guests.

• Meets or exceeds Member service expectations.

• Works well with other team members, assisting in training and mentoring.

• Adheres to Hart Ranch Camping Resort Employee Handbook and Employee Safety Manual.

• Performs other duties as assigned.

The Mail Room Associate will:

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.

• Perform light physical activity.

• Receive mail at Mail Room from U.S. letter carrier, U.P.S., Amazon, etc., and sign for registered or certified letters, U.P.S. packages and FedEx.

• Process both incoming and outgoing mail in an accurate and timely manner, according to rules in place and any changes made.

• Ensure all Mail Forwarding customers have appropriate documents, including 1583’s and identification.

• Assist in ensuring that all SOP’s and manuals are accurate and updated.

• Operate office machinery.

• Track individual Member postage account balances in Company database.

• Log, pack and track the cost of Member outgoing mail.

• Work with various departments to assist in miscellaneous tasks as needed, such as Business Office, Human Resources, and Membership Department bulk mailings.

• Ensure opening and closing mailroom procedures are consistently administered daily.

• Remain calm and alert, especially during emergency situations and/or heavy Resort activity.

• ALL mailroom personnel will be expected to be cross trained in all aspects of the mailroom.

This position profile identifies the key responsibilities and qualifications for performance. It cannot encompass all specific job tasks that an employee may be required to perform. The employee is required to follow and perform any other job-related instructions and duties as may be reasonably assigned by his/her supervisor.

Job Requirements:

Minimum of high school diploma. Must be a motivated self-starter. Must be able to work independently as well as be a productive member of the team. Ability to lift 30-50 pounds. Frequently required to stand; walk; sit; use hands to manipulate, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Must be able to work all shifts, weekends, holidays & special events as needed. Min of 25 hours per week.

The Mission of the hart Ranch is to provide our members, future members, and resort guests of all ages opportunities to connect, relax, and enjoy a premier camping experience.

Hart Ranch employees are expected to demonstrate the Resort's core values in all aspects of their work: Integrity, Being Intentional, Selfless Service, Respect, and Teamwork.

Benefits of working at the Hart Ranch include an employee VIP program, special summer opportunities like discounted meals at the restaurant, free rodeo attendance, free live music, and a summer season work bonus. We also offer workamping positions. Other benefits for qualifying staff include medical, dental, vision, and life insurance as well as retirement.