VIVA

Mailroom and Dock Lead/ Facilities Floor Associate (Rotating Role)
Candidates must possess excellent customer service skills. While the role begins with hands-on experience on the dock to learn operations, the worker will quickly transition into regular interaction with senior administrators and executive-level personnel. A strong customer service background and professional communication skills are essential for success in this position.
This dual-role position supports both mailroom operations and facilities floor services across multiple buildings on the client campus. The ideal candidate is organized, dependable, and customer-focused, with the flexibility to rotate between mailroom and facilities duties as needed.
Mailroom and Dock Responsibilities
Sort and deliver incoming mail to employees and tenant buildings
Process outgoing mail and manage FedEx/UPS shipments
Monitor and maintain cleanliness of the facility receiving dock
Pick up and deliver mail and packages across assigned buildings/floors
Provide responsive service to mailroom inquiries via phone and email
Track onboarding/offboarding for mail folder setup and workstation moves
Comply with mailroom and dock safety protocols
Pallet jack is requried
Wear steel-toe shoes when working in dock areas
Facilities Floor Responsibilities
Monitor and tidy copy rooms daily; restock paper and office supplies
Track confidential shred bin pickup schedules
Maintain conference rooms (clean whiteboards, restock markers, remove clutter)
Assist with workstation moves and light-duty setups
Respond to facilities service requests and perform minor maintenance tasks
Support daily facilities operations through assigned tasks and troubleshooting
Execute basic repairs and upkeep based on facilities team direction
Change out and recycle printer toners
Pick up and deliver file boxes for off site storage
Qualifications
Proficient in Microsoft Office (Excel, Word, Outlook)
Ability to lift up to 50 lbs
Valid driver’s license and auto liability insurance required
Strong organizational skills and ability to prioritize tasks
Reliable, flexible, and team-oriented with a positive attitude
Excellent customer service and communication skills
Self-starter with sound decision-making abilities
Manage day-to-day operations, provide guidance to another Mailroom Associate, and assist with training and development
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Mailroom and Dock Associate

Mailroom and Dock Associate

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