Mailroom/Receptionist

Our client is seeking a reliable and customer-focused Mailroom Associate & Receptionist to support daily operations in their office in Rochester, NY. This role supports a variety of on-site work assignments, providing customer service, and customer satisfaction.

• Full-time contracted position
• Monday-Friday fully onsite in Rochester, NY
• Pay Rate $21/hour

Responsibilities:

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Hospitality Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Mail/Courier Services:

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers and tracks messenger items.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

Reception/Office Services:

• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Device Maintenance:

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory. Shipping/Receiving:
• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services:

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Required Qualifications:

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.