Mainframe Level 2 Production Support Engineer

Position Name: Mainframe Level 2 Production Support Engineer
Location: Bangalore, Pune, Mumbai, Chennai
Experience: 4+years

About BinQle
BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary:
Provide Level 2 mainframe production support, troubleshoot complex issues, and ensure efficient and stable application operations. Collaborate with cross-functional teams and handle escalated incidents and technical queries.

What Youll Do:

• Troubleshoot and resolve complex mainframe production issues to minimize downtime
• Provide technical support and implement fixes for application problems
• Manage incident communication and updates to users
• Optimize performance and monitor application health
• Create and maintain documentation for supported applications
• Work with cross-functional teams to proactively address support issues
• Handle escalated issues from Level 1 support
• Coordinate or perform hardware repairs and software installations
• Address configuration and break/fix issues

What We re Looking For (Must-Haves):

• Experience with COBOL, JCL, VSAM, DB2 for application support
• Proficiency in FileAid, FileManager, FileMaster for file management
• Familiarity with Changeman, Endevor for package management and deployment
• Knowledge of SAR for job viewing and SFTP for secure file transfer
• Excellent verbal and written communication skills

Good to Have (Optional - only if mentioned):
As per requirement

Qualifications:
As per requirement

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.