Mainframe Production Control Analyst

Role & responsibilities

• Provide 24x7 production support for mainframe and distributed applications
• Monitor batch, online, and distributed application environments to ensure system stability
• Analyze and resolve production incidents across platforms (mainframe and distributed)
• Perform abend analysis, job restarts, and root cause analysis (RCA)
• Use Application Performance Monitoring (APM) tools to identify performance bottlenecks and proactively prevent incidents
• Support performance tuning, capacity planning, and availability improvements
• Coordinate with development, infrastructure, middleware, and database teams for issue resolution
• Manage production releases, deployments, and change activities
• Support critical business cycles (month-end, quarter-end, year-end)
• Ensure SLA adherence and compliance with ITIL processes
• Maintain operational documentation, run books, and knowledge base articles

Preferred candidate profile

• Strong experience with IBM Mainframe (z/OS)
• Hands-on experience in distributed application production support (Unix/Linux/Windows environments)
• Proficiency in COBOL, JCL, VSAM, Easytrieve, and SORT
• Experience with DB2, CICS, IMS
• Knowledge of job scheduling tools (CA-7, Control-M, TWS/OPC)
• Experience using Application Performance Monitoring (APM) tools such as Splunk, AppDynamics, Thousand Eyes, or similar
• Strong skills in incident, problem, and change management (ITIL)
• Experience with log analysis, monitoring, and alerting tools

Good to Have

• Exposure to middleware technologies (WebSphere, MQ, Tomcat, Kafka, etc.)
• Exposure to Cloud Technologies (PCF Preferred)
• Knowledge of scripting (Shell, Python)
• Experience in BFSI or other high-availability environments