Mainframe Production Support Analyst

Job Title: IT Service Management Specialist – Mainframe Production Support

Location: New York City, NY

Schedule: 3 consecutive days per week, 7:30 AM–8:00 PM, including weekends and holidays

Work Authorization: Must be authorized to work in the US. Visa sponsorship is not available. NYC residency is not required.

Job Description:

We are seeking an experienced IT Service Management Specialist to support mainframe production operations, batch processing, and job scheduling across mainframe, UNIX, and PeopleSoft environments.

Key Responsibilities:

• Monitor scheduled batch jobs and troubleshoot production failures.
• Manage job schedules, dependencies, batch processes, and job flows.
• Identify issues, coordinate escalations, and document production incidents.
• Execute and troubleshoot test flows and assist with software migrations.
• Support reliable batch processing and production operations.

Required Skills:

• 5 years of experience in production operations, batch troubleshooting, and job-failure escalation.
• 3–5 years of job scheduling experience.
• Hands-on experience with IBM z/OS, JCL, TSO/ISPF, and GDGs .
• Experience with CA Workload Automation DE (dSeries) or equivalent scheduling tools.
• Familiarity with UNIX, PeopleSoft Process Monitor, File-AID, and IDCAMS.
• Knowledge of FTPS, Connect, PuTTY, and WinSCP.
• Strong analytical, communication, documentation, and problem-solving skills.

Education: Relevant bachelor's degree with 4 years of experience, any bachelor's degree with 8 years of experience, or equivalent education and experience.