Mainframe Technical Operator (Contract-To-Hire)

Location-Hyderabad

Experience-5+ Years

NP- Immediate

Role- Contractual

L1/L2 mainframe support

IBM Z Technical Operator

Our purpose Opening up a world of opportunity explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Here’s what you can expect:

The role holder supports 247 IBM Z mainframe operations, ensuring platform stability and adherence to established operational controls and procedures. You’ll monitor mainframe consoles, respond to system and application alerts (including dataset, CICS and DB2), manage batch and online workloads (using JCL and scheduling tools such as TWS), and carry out standard operational activities such as job submission, controlled restarts, and assisting with IPL support under supervision.
You’ll also support Disaster Recovery (DR) drills, executing defined runbook steps, validations, and evidence capture, while maintaining strong shift handover discipline and adherence to operational controls

General Skills

• Strong problem determination skills with the ability to detect, triage, and control processing anomalies and system errors.
• Clear written and verbal communication skills, especially when explaining technical issues during incidents and shift handovers.
• Ability to build effective working relationships across Technology teams and Service Centres, based on trust and consistent delivery.
• Comfortable working in a collaborative, global team environment; approachable and supportive.
• Banking/Finance experience is beneficial, especially in high-availability, risk-controlled environments

Technical Requirements

• IBM Z console operations*: monitor system messages, alerts, and logs; respond appropriately to maintain service availability.*
• Monitor job execution, troubleshoot failures, restart/release jobs, and ensure dependencies and priorities are met.
• Submit, schedule, and manage batch processing using JCL and job scheduling tools such as TWS.