Mainframe Technology -Senior Technical Lead

Mainframe Technology -Senior Technical Lead - J50896

Key Responsibilities

• Provide technical leadership and guidance to offshore batch support personnel.

• Coordinate 24x7 operational support across all shift teams.

• Serve as the primary escalation point for complex batch processing and environment-related issues.

• Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.

• Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.

• Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.

• Monitor, analyze, and resolve batch job failures and performance issues.

• Lead root cause analysis efforts and drive corrective actions for recurring problems.

• Execute and oversee data refresh and environment maintenance activities.

• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.

• Support CICS and DB2 applications and associated batch processes.

• Monitor workload automation and scheduling activities using ESP.

• Support software migration and deployment activities using ChangeMan.

• Generate, review, and present KPI and operational reporting metrics.

• Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers.

• Coordinate with application, infrastructure, release management, and business teams to ensure service continuity.

• Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities.

• Facilitate knowledge transfer and onboarding activities for offshore team members.

• Develop and maintain operational procedures, technical documentation, and support runbooks.

• Drive process improvement and automation initiatives to improve operational efficiency and service quality.

• Assist management with resource planning, workload management, prioritization, and operational readiness activities.

• Support monthly and major release activities, ensuring successful execution of batch processing requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field with 5+ years of relevant experience or equivalent education and training.

• In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.

• Extensive experience supporting IBM z/OS mainframe environments.

• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.

• Experience troubleshooting complex batch processing and job scheduling issues.

• Experience leading technical teams or serving in a lead support capacity.

• Strong understanding of batch scheduling, workload automation, and test environment support processes.

• Demonstrated experience managing escalations and coordinating incident resolution efforts.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work effectively in a fast-paced operational support environment and collaborate across multiple teams.

Preferred Qualifications

• Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.

• Experience utilizing ESP workload automation and scheduling tools.

• Experience with ChangeMan software configuration and release management processes.

• Familiarity with data refresh procedures within testing and non-production environments.

• Experience creating KPI dashboards, metrics, and operational reporting.

• Knowledge of incident, problem, and change management processes.

• Experience supporting large-scale enterprise mainframe environments.

• Proven experience leading offshore support teams.

• Experience working within a global support model consisting of both onshore and offshore resources.

• Exposure to automation and process improvement initiatives.

• Experience supporting enterprise release management and testing cycles.

B.E. - Comp/IT,B.E. - Other,BTech - Comp/IT,BTech - Other