Mainframe Technology -Technical Leads

Mainframe Technology -Technical Leads - J50898

Key Responsibilities

• Provide technical leadership and oversight for batch processing and test environment operations.

• Serve as the primary escalation point for complex batch failures and environment-related issues.

• Coordinate monthly, quarterly, and major release support activities.

• Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues.

• Support and oversee data refresh and environment maintenance activities.

• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.

• Support CICS and DB2 applications and associated batch workloads.

• Review and improve operational procedures, standards, and documentation.

• Partner with offshore support teams to ensure effective knowledge transfer and operational consistency.

• Monitor workload automation and scheduling activities using ESP.

• Support software migration, deployment, and change management processes.

• Develop and analyze KPI metrics, service performance reporting, and operational dashboards.

• Collaborate with application development, infrastructure, and business teams to ensure successful delivery of testing and release activities.

• Identify opportunities for automation, operational efficiencies, and process improvements.

• Participate in audit, compliance, and risk management activities as required.

• Provide functional leadership and day-to-day guidance to offshore team members when required.

• Act as a team lead during critical incidents, release activities, and high-priority operational events.

• Coordinate work assignments, escalations, and communication between offshore resources, application teams, infrastructure teams, and business stakeholders.

• Ensure operational procedures, standards, and support processes are consistently followed across the team.

• Assist management in prioritization, workload balancing, knowledge transfer, and operational readiness activities.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field with 5+ years of relevant experience or equivalent education and training.

• In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.

• Experience supporting IBM z/OS mainframe environments.

• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.

• Experience troubleshooting complex batch processing and job scheduling issues.

• Strong understanding of release management and testing lifecycle support.

• Experience leading incident resolution and root cause analysis efforts.

• Strong analytical and problem-solving skills.

• Ability to work effectively in a fast-paced operational support environment.

• Ability to coordinate across multiple technology teams and business stakeholders.

• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.

• Experience utilizing ESP workload automation and scheduling tools.

• Experience with ChangeMan software configuration and release management processes.

• Familiarity with test environment management and data refresh procedures.

• Experience creating and presenting KPI dashboards, metrics, and operational reporting.

• Knowledge of ITIL-based incident, problem, change, and service management processes.

• Experience supporting large-scale enterprise mainframe environments.

• Experience leading offshore teams and coordinating global support models.

• Exposure to automation and process improvement initiatives.

• Previous experience serving in a technical lead or team lead capacity.

B.E. - Comp/IT,B.E. - Other,BTech - Comp/IT,BTech - Other,MBA,MCA