Maintance Engineer

Job Title: Maintenace Engineer

Department: Service & Technical Support

Experience: Minimum 0- 4 years (Service Industry)

Education: Diploma / B.E. in Electronics & Telecommunication or related field

Location: As per company norms & interview performance

Roles & Responsibilities:

1. Customer Support & Relationship Management

o Provide technical support, guidance, and troubleshooting for marking and coding machines.

o Build and maintain strong relationships with existing clients through regular visits and communication.

o Identify and address customer pain points by recommending product improvements or new solutions.

o Conduct training sessions for customers on product usage and maintenance.

2. Service & Maintenance

o Perform installation, commissioning, preventive maintenance, and servicing of machines.

o Ensure timely resolution of customer complaints and service requests.

o Maintain customer records, service reports, and share insights with managers for service enhancement.

o Plan and execute Annual Maintenance Contracts (AMC) and schedule periodic maintenance visits.

3. Technical Expertise & Troubleshooting

o Diagnose and resolve machine issues efficiently, ensuring minimal downtime.

o Stay updated on industry trends, competitor activities, and technological advancements.

o Maintain a high level of product knowledge to provide accurate technical support.

4. Sales & Business Support

o Assist the sales team by conducting product demonstrations for potential customers.

o Identify new business opportunities and generate leads to expand the company’s market presence.

o Contribute to customer feedback analysis to drive product development.

5. Documentation & Reporting

o Prepare and submit detailed service reports, including findings, recommendations, and resolutions.

o Maintain accurate logs of service activities and customer interactions.

o Provide market insights and competitor analysis reports to the management team.

6. Travel & On-Site Support

o Willingness to travel as per company requirements for on-site service and support.

o Coordinate with internal teams to ensure timely service delivery and spare parts availability.

Skills & Competencies:

· Strong problem-solving and analytical skills.

· Good communication and interpersonal skills.

· Basic knowledge of computers, MS Office, and internet usage.

· Self-motivated team player with the ability to work independently.

· Multilingual skills preferred for better customer interaction.

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person