Maintenance Administrator

Maintenance Administrator

We are looking for a reliable and organised Maintenance Administrator to join our team. The role involves providing day-to-day administrative and customer service support, ensuring maintenance requests, appointments and enquiries are dealt with efficiently and professionally.

Key Responsibilities:

• Answering incoming telephone calls and responding to emails from customers, contractors and other relevant parties
• Booking and arranging property surveys, inspections and maintenance/service visits
• Liaising with tenants, customers, contractors and suppliers to arrange appointments and provide updates
• Logging and managing maintenance requests and ensuring jobs are followed up through to completion
• Chasing outstanding payments and invoices where required
• Dealing with customer complaints and resolving issues in a professional and helpful manner
• Following up on outstanding jobs, appointments and queries
• Keeping records and databases up to date
• General administration and data entry
• Communicating with contractors and arranging access to properties when required
• Prioritising tasks and managing a busy workload effectively
• Providing general support to the maintenance team and assisting with other administrative duties as required

The Ideal Candidate:

• Previous experience in an administration, customer service or maintenance-related role is desirable
• Excellent telephone and email communication skills
• Strong organisational and time-management skills
• Confident dealing with customers and handling complaints professionally
• Good attention to detail
• Able to work independently and as part of a team
• Comfortable using computers and Microsoft Office
• Proactive, reliable and able to prioritise work in a busy environment
• A professional and friendly approach

This is a varied role for someone who enjoys organisation, customer service and problem-solving, and who can manage multiple tasks while ensuring customers and maintenance issues are dealt with promptly and efficiently.

Salary & Experience

• Salary: Competitive and dependent on experience
• Experience: Salary will be discussed at interview and will be based on the candidate’s previous experience and suitability for the role.

Pay: £25,420.00-£27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person