Maintenance & Engineering Supervisor

About Jago

At Jago we're transforming traditional brick and mortar through mobility. We're building a network of EV mobile storefronts to help retail businesses extend their reach so they can provide quality products direct to their customers. At the heart of what we do, we want customers to realize that they can consume the best, curated food and beverage products fresh and conveniently.

About the role

The Maintenance & Engineering Supervisor is responsible for maximizing asset uptime and performance across a cluster of depots, covering both EV mobile carts and production machines. This role leads a team of Technicians, drives preventive maintenance discipline, and owns the response time, lead time, and availability KPIs that keep Jagoan and depot production running without disruption.

Responsibilities

• Cart Maintenance & Uptime Management: Oversee preventive and corrective maintenance for all EV mobile carts within the coverage area, ensuring maximum cart availability and reliability for daily Jagoan operations.
• Production Machine Maintenance: Oversee maintenance of production machines/equipment at depots, ensuring availability, reliability, and consistent performance to avoid production downtime.
• Preventive Maintenance Planning: Develop and manage preventive maintenance schedules for carts and production machines, shifting the team from reactive to proactive maintenance to reduce breakdowns.
• Response & Repair Time Management: Ensure timely response and repair completion when assets break down, driving strong Response Time and Lead Time performance.
• Technician Team Leadership: Lead, coach, and supervise Technicians, including scheduling, task assignment, and building their technical (hard) and soft skill capability.
• SOP Compliance & Quality Control: Ensure maintenance and repair work follows SOP, and audit/monitor work quality to maintain safety and reliability standards.
• Asset Data & Reporting: Track and report asset availability %, response time, and lead time metrics to the Maintenance & Engineering Manager; maintain accurate maintenance records and logs.
• Spare Parts & Vendor Coordination:  Coordinate spare parts inventory and third-party vendors/workshops as needed to support timely repairs.
• Cross-functional Collaboration: Work closely with GA (asset procurement & deployment), Depot Ops Excellence, and Jagoan Excellence teams to align maintenance schedules with depot and Jagoan operational needs.

Requirements

• Minimum D3/S1 in Mechanical/Electrical Engineering or a related technical field
• Minimum 2-3 years of experience in maintenance, engineering, or technical operations, including supervisory or team lead experience
• Strong technical knowledge of electrical/mechanical systems (experience with EV vehicles or production machines is a plus)
• Strong troubleshooting and problem-solving skills
• Strong leadership and team coordination skills
• Familiar with maintenance tracking tools and Google Workspace
• Able to work across multiple depot locations

Additonal Requirements

• Willing to work flexible, including field visits across depots
• Experience maintaining EV vehicles or similar mobile equipment is a strong plus
• Own vehicle and valid driving license preferred for depot travel