Maintenance & Retrofit Customer Support

该职位来源于猎聘

• Accountabilities The job holder is responsible for: Developing, selling, and delivering value-adding scheduled maintenance services to customers, strengthening the regional footprint, and maximizing customer portfolio value. Providing first-line proximity support to Chinese customers on Service Bulletin (SB) related hot topics and technical issues, efficiently addressing concerns to enhance customer satisfaction. Driving regular communication on scheduled maintenance and the evolution of Airbus SBs, gathering customer feedback to ensure continuous product and service improvement.
• Dimensions 28 Airlines + 2000 plus aircraft 10+ customer visits or meetings/year
• Main activities Manage a portfolio of customers for the delivery of scheduled maintenance services on cost, on time, and on quality. Ensure airline maintenance programmes and planning deliverables are executed in accordance with customer expectations. Investigate and escalate urgent and hot topics regarding service bulletins (both upgrade and standard). Perform on-site assistance for maintenance programmes, planning evaluation, and other operational services. Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings). Promote new SB-related businesses or projects to customers.
• Outputs The delivery of scheduled maintenance services. Regular customer visits, and comprehensive meeting reports. Customer satisfaction in CSIP. 职位要求： Educated to a 5 years’ degree level (or equivalent) in engineering or a related discipline Experience in working in an airline / MRO, in the field of Maintenance and Engineering Knowledge of EASA Part-M regulation & good general technical knowledge of aircraft, their maintenance & their operations Experience of working across multiple functions and cultures Excellent negotiation, influencing and persuasion skills Assertive, with good interpersonal and communication skills Advanced level in English, other languages a plus