Maintenance Client Representative

Responsibilities

• • Prospect and Cultivate new business opportunities, and nurture existing client relationships to achieve 100% renewals of each account within the customer portfolio.
  • Collaborate closely with our talented landscape design and maintenance teams. You’ll be the liaison, ensuring seamless communication and flawless execution.
  • Develop and maintain long-term, loyal client relationships.
  • Develop and maintain a schedule of customer contact and perform “site walk-throughs” and formal meetings with customers that ensure high quality and service expectations are met.
  • Proactively present site enhancement ideas to existing customers.
  • Lead and facilitate the resolution of customer problems or concerns. Proactively assist in resolving issues with customer service when needed. Proactively manage properties by inspecting and locating problems before the customer brings them to our attention.
  • Responsible for maximizing work opportunities and achieving work order sales that meet branch goals. Identify areas of opportunity to increase account growth and drive revenue.
  • Responsible for accurate estimates and takeoffs as needed.
  • Network and support cross-selling initiatives and assist other branches on new sales opportunities.
  • Responsible for the timely collection of money on any sold work.
  • Provide in-field instructions to staff to improve profitability and customer satisfaction.
  • Mentor and train junior staff on technical elements of the profession including horticulture, sales, estimating, pruning, etc.
  • Proficient in lawn and tree care products, addressing issues, and implementing treatments.
  • Assist in coordinating the scheduling of maintenance crews and enhancement crews.
  • Be responsive and supply the crews with the equipment and materials for their daily tasks.
  • Address customer complaints promptly.
  • Use the Aspire Software for estimating, timesheets, scheduling, receipts, etc.
  • Attend client and company meetings.
  • Be able to approve daily work tickets
  • Be familiar with our work standards.
  • Facilitate communication with subcontractors and schedule their work.

Qualifications and Skills:

• Clean driver license
• Adhere to the CORE Values
• You’ve experienced closing deals and building lasting relationships.
• 2+ years of horticulture field experience
• Sales and managerial background required

Compensation

• Health, dental & vision insurance after 3 months
• 401K after 1 year, up to 4% match
• Profit sharing
• Paid vacation, holidays, sick days

Why Work With Us?

• Team and Family-Oriented Culture
• Positive Work Environment
• Proven Track Record
• Commitment to Excellence
• Ambition for Growth and Improvement
• Prestigious Reputation
• Opportunity for Personal Growth

Our business is driven and run by our 5 core values, EARTH.

Excellence- We strive for excellence in everything we do

Accountability- We are accountable to our clients and to each other

Respect- We respect our clients, our competitors, and one another

Teamwork- We work as a team to achieve more

Home- We value the importance of a work/home-life balance

Are you ready for a positive change in your work environment, want to look forward to coming to work each day, would like to benefit from results-driven profit-sharing, and work together with a tight-knit team? If you are just as excited, and motivated and feel we are a fit for you, we are looking forward to talking with you!