Maintenance Co-ordinator

About the role

The purpose of the Maintenance Co-ordinator position is to lead the maintenance team to optimal outcomes for the business. The Maintenance Team Leader must ensure a smooth handover, post-handover and structural warranty experience for the client whilst ensuring business values and principles are upheld.

Key responsibilities

• Preparing handover items such as certificates, warranties, keys, remotes, gift
• Preparing documentation to handover to clients
• Attending handovers, ensuring home is well presented
• Completing handover day checklist
• Sending email to client with information on how to access their documents and book in the 90-day maintenance inspection
• Scheduling 90-day maintenance inspections between the client and the Maintenance Supervisor
• Qualifying and scheduling appointments for suppliers and trades as required, providing accurate information and instructions
• Scheduling maintenance days between the client, contractors and the Maintenance Supervisor
• Responding to client emails in an efficient manner
• Liaising with contractors and suppliers to ensure all maintenance matters are resolved in a prompt manner

About you

• Strong understanding of the building process
• 1-2 years experience in a customer service role
• Strong time management and prioritizing skills
• Excellent attention to detail
• Self-motivated with positive attitude to getting things done, proactive and take initiative
• Ability to operate autonomously whilst being a team player
• Ability to adapt and communicate effectively with a range of stakeholders, clients and own team
• Ability to deal with conflict and regular client interactions
• Immaculate organisational skills with ability to manage multiple tasks, projects, administration, actioning and follow through
• Ability to build and maintain relationships, create trust, boost credibility, and nurture relationships with different types of stakeholders

About us

Arli Homes operates across three brands: Arli Homes, Lumi Homes, and Nido Homes.