Maintenance Coordinator

GoldenWest Management, Inc. is a residential property management company serving Phoenix, Las Vegas, and San Diego, with licensed operations across Arizona, California, and Nevada. The company combines property management services with deep investment property expertise to support real estate investors in multiple markets. GoldenWest offers competitive pricing, exclusive marketing programs, strong customer service, and real estate transaction support. With online applications, repair requests, notices, and statements, the company focuses on making communication fast and convenient for both landlords and tenants.

Service Description:

Maintenance Coordinator is the primary employee responsible for the execution of daily repair request and maintenance work flow processes. Conduct day to day property maintenance and repair services for all management clients within Federal, State and Local Real Estate standards and guidelines. Coordinate with the Maintenance team, individual Portfolio Managers, and vendors to ensure the successful identification, response, closure and accountability of all repair requests and work orders of properties managed by GWM.

The office is open 8am – 5pm, Monday thru Friday. Coordinators are expected to be available between the hours of 8am to 5pm to return emails and answer calls and requests. In addition, Managers are expected to assist in the review of afterhours maintenance functions including Emergency repair rotation.

The position requires a person who is self motivated, highly organized with exceptional analytical skills, and who can ensure the workflow is properly applied to each repair in an organized and efficient manner. Coordinators are expected to oversee each work order so that it is completed in a timely manner; with repairs pricing reasonable, with quality workmanship, and all clients are properly notified. 

Requirements:

• Minimum 2 years’ experience in a similar function
• Strong leadership skills
• Strong critical thinking skills
• Excellent verbal and written communication skills
• Customer service oriented
• Strong analytical skills
• Ability to multi-task/manage multiple projects
• Appropriate Computer/Internet access
• Submit to criminal background check as well as verification of references

Maintenance Manager Roles & Responsibilities:

• Conduct all real estate activities in accordance with the Local, State & Federal Real Estate laws and guidelines.
• In accordance with GWM SOP’s, ensure ALL work orders are processed efficiently and effectively in a timely manner, including a focus on reasonable price points, quality repair work, timely billing and overall client satisfaction.
• Assist PM staff in solving GWM maintenance issues; coordinate and advise property management and maintenance team with repair related issues.
• Maintain excellent communication standards between GWM and clients/customers.
• Ensure GWM maintenance coordination fees and upcharges are properly applied.
• Ensure Tenants are properly charged when responsible for damages or repairs.
• Ensure all legal or Administrative complaints are forwarded to the Maintenance Manager in a timely manner.
• Assist in the tracking and reporting of Portfolio Key Principle Indications (KPI’s):
• Work order Flow, including open and completed work orders
• AR/AP including outstanding invoicing for all maintenance work orders
• Maintenance related GWM fees, to include maintenance coordination and project management fees.
• Outstanding reimbursement charges due to GWM (HD, HD Supply, ACE, GWM CC usage)

Key Position Tasks:

Facilitate Key Aspects of Maintenance Business Processes:

• Receive/document Work Orders (managed in AppFolio)
• Schedule Work Order Timing/Action
• Communicate work order updates to tenants
• Perform Follow-up w/tenants and owners on Work Order Completion
• Follow-up on vendor timing/action on approved tasks to complete work orders in a timely manner
• Manage all daily Service Requests by receiving, assigning and documenting updates on Work Orders.
• Facilitate communication for required City/Section 8 Inspections
• Receive, Upload, Organize and Verify Vendor Invoices by WO
• Uploading Documents to Work order and  if necessary Owner or Tenant Portals
• Managing Maintenance Call Center properties in the database
• Assist with Make Readies Work Orders as needed

Leadership:

• Develop working relationships with PM and Support staff
• Develop working relationship with vendors and tenants
• Integrate with internal maintenance team

Compensation:

$6 - $8 per hour (40 hours a week)